blog.tello.com

You might be wondering why it’s been so quiet on the Tello front. We’ve been heads down on a bunch of things, and today are very excited to announce the launch of Tello for Business as well as our Series A financing.

When we launched the original Tello apps last year, we gave people everywhere a way to provide feedback to businesses small and large. Tello has spread and is now in use in all 50 states and even starting to appear internationally in Europe, Asia and South America.

We heard from businesses that they’d like a way to engage with their customers, and so we set out to build a set of tools designed specifically for businesses. The result is Tello for Business.

Now businesses everywhere can get instant notifications when people provide feedback using Tello, and respond to this feedback immediately to acknowledge praise or resolve issues. In addition, Tello for Business customers can see live ratings dashboards and view detailed employee analytics.

We want small businesses to be able to use the same Tello for Business software that a big Fortune 500 company can use. So we have a free version that lets businesses with up to 3 locations receive feedback from their customers. For those businesses with more than 3 locations or wanting to respond back to their customers via Tello, our Premium versions costs $99 per location per month.

Businesses can go to http://tello.com to claim their business and get started.

We are proud to announce our $2.7 million Series A financing led by True Ventures and Bullpen Capital. We are so fortunate to be able to work with such a great group of investors. They not only provide us with capital, but also with the insight and support necessary to continue on our startup journey. We couldn’t have gotten to where we are now without them.

As always, we’ve love to hear from you any time. Please email us at hello [at] tello [dot] com. And spread the word about Tello and Tello for Business.

We’re very happy to announce a brand-new, fully-social version of the Tello service which now lets you share Tello ratings with your friends on Facebook and Twitter and directly engage with businesses to resolve issues. Get it at http://tello.com.

People expect great customer service and are eager to offer insights to help businesses improve. Now everyone can make a difference by thanking employees for great service, and by providing constructive feedback on less-than-great service.

Tello is more convenient than ever — now the app includes a “Request Reply” feature that lets you tell a business you have rated an employee and would like them to contact you to resolve any issues.

We think Tello can be a new kind of rating system that offers businesses structured, constructive criticism in real-time. During our beta period, we were pleased to find that more than 85 percent of Tello ratings were positive.

So download Tello for the iPhone/iPad! Go to http://tello.com or http://itunes.apple.com/us/app/tello/id393722575.

For Android and other mobile users, our mobile web app is at http://m.tello.com

We’d love to hear from you – email us at hello [at] tello [dot] com.