At Tello, providing affordable and reliable service is only half of our mission; the other half is ensuring your data is safe.

As digital scammers become more sophisticated, phishing (the practice of tricking individuals into giving away sensitive data) has become a common threat. They can reach you in many ways: a text message claiming your bill didn’t go through, an email about a “special promotion”, a direct message on social media, or even fake ads and links on platforms like Facebook, Instagram, or TikTok. 

These impersonators are always looking for your login credentials, payment information, or other personal details, and they can be surprisingly convincing.

To keep your Tello account secure, always use our official platforms. Scammers often set up fake websites or social media profiles that mimic trusted brands like Tello, aiming to steal your personal or payment details. Protect your information by ensuring you only interact with Tello through the correct channels.

These are the only official Tello platforms you should trust:

Website:

Our only website is tello.com

Our only blog is: blog.tello.com

Social Media Platforms:

You can find Tello on nearly all social media platforms, where our handle is consistently either ‘tellomobile’ or ‘@tellomobile’.

• Facebook: facebook.com/tellomobile
• Instagram: instagram.com/tellomobile/
• TikTok: https://www.tiktok.com/@tellomobile
• Reddit: reddit.com/user/tellomobile/
• YouTube: https://www.youtube.com/@TelloMobile
• X: https://x.com/tellomobile

A trusted source of reviews:

Looking for authentic & trustworthy Tello reviews? You can find us on Trustpilot, where you will find 14k+ excellent reviews: trustpilot.com/review/tello.com

By using only these official channels & platforms, you can confidently manage your Tello account, make updates, and stay informed, without worrying about falling victim to phishing or scams.

💙 Keep your Tello account secure

One of the most common ways attackers try to steal your information is by creating fake websites that look like an authentic brand. To stay safe:

• Always log in at Tello.com. Avoid logging in on any other website or link you receive via email, text, or social media.
• Make account or payment updates only on Tello.com or through the official My Tello app for iOS or Android. Never enter your personal or payment details elsewhere.

Remember, legitimate Tello communications will never ask you to log in or provide sensitive details on an unofficial website.

📩 Recognize suspicious Emails, Messages, and Links

Phishing attempts often come in the form of emails, text messages, or phone calls claiming to be from a well-known brand. Here’s how to stay safe:

• If you receive a suspicious email, message, or link claiming to be from Tello, do not click it or share any information. When in doubt, go directly to Tello.com and contact our Customer Support team at tello.com/contact.
• Do not click on suspicious links or download attachments from unknown or unexpected messages.
• Never share your personal information in response to unsolicited requests.
• The only link to contact Tello Customer Support is: tello.com/contact

🙅🏻‍♂️ Tello will never ask for sensitive information

A key rule to remember is that Tello will never ask you to provide:

• Your Security PIN
• Passwords
• Payment details
• One-time passwords (OTPs)
• Any other sensitive personal information

Any request for this type of information outside of our official platforms is a red flag.

Pro Tip: You can significantly boost your security by taking two simple steps: creating a strong password and enabling Two-Factor Authentication (2FA) wherever available. For a full guide on setting up strong passwords and 2FA, check out this blog post. 

💫 Stay informed & stay safe

Online security starts with awareness. By following these simple guidelines, you can reduce your risk of falling victim to phishing scams and keep your Tello or any other online account and personal information secure.

At Tello, we’re committed to your safety and privacy. Stay vigilant, and remember: when it comes to protecting your account, double-checking is always worth it.