Changing carriers can be a painful process. 

For many people, it’s actually the reason why they’re sticking to one of the Big carriers and end up overpaying for wireless. We get it, change can be scary. That is why we’re here to clear the air and provide all the details needed in order to transfer your number to Tello safely and without fuss. 

Questions like “Can I port my number to Tello?”, “what carrier information do I need to port my number to Tello?” or “how do I port my number to Tello?” & more are answered below! ⤸ ⤸ ⤸

📲 Get Started With Tello

Carrier transfer information

To bring your phone number to Tello, the number must be active with your previous carrier at the time of the port request. Canceled or inactive numbers cannot be transferred.

You’ll also need to retrieve your porting information directly from your previous carrier. Tello cannot access or request this information on your behalf, even if you’ve used the number before or are the account holder.

Once you have all the information below and have activated your Tello service, you can submit your port-in request from the Porting page in your Tello account.

You will need:

• Account number from your previous carrier
• Port out or transfer PIN from your previous carrier
  • If your provider doesn’t use a PIN (as with some landline or VoIP numbers), you can enter 0000
• Billing address on file with your previous carrier
• Account holder’s first and last name exactly as listed with your previous carrier

The port-in will take up to 2 working days for regular mobile numbers and up to 5 working days for landline and VOIP numbers. Check out the list of carriers below and find out what you need to get started and have your phone number released from your previous provider.

Important: Many carriers, including Verizon, T-Mobile, and AT&T, now have optional or automatic port-out protection in place, largely due to the increase in SIM swap and port-out fraud. This must be removed before your number can be transferred. Contact your previous carrier to confirm that any port-out protection, number lock, or fraud block is disabled before submitting your porting request, or it will be rejected, and you’ll need to resubmit after unlocking your number.

A

Airvoice

• Account number: Your 20 digits SIM card number.
• PIN number: The last four digits of your phone number.

AT&T

• Account number: Usually, this is found in the upper right-hand corner of your AT&T bill or invoice, or on your online account go to your myAT&T Profile and select My linked accounts and you will find it there.  The number should be entered without any dashes or hyphens.
• PIN number:
  • with the AT&T SIM card in your phone call to *PORT and follow the prompts to get the PIN by SMS.
  • With the AT&T app, select More and Manage profile, there you need to select People & Permissions and Transfer phone number, there you will find Request a new PIN.
  • With the AT&T Online Account, go to myAT&T Profile and choose People & Permissions and Wireless. There you will find Transfer phone number and you need to select Request a new PIN

📌 Important: Many AT&T accounts have port-out protection enabled by default, which can block the transfer even with the correct transfer PIN. Call the AT&T Port Authorization line at 866-563-4705 to remove the block before submitting your port request.

AT&T Business

• You will need to request your CSR or CSIR (Customer Service Information Request) please open the next link to request it: https://www.corp.att.com/lnp/att-customer-service-information-request-port-out

📌 Important: Contact your AT&T business account representative or call AT&T Business Care at 866-563-4705 to request removal of any port-out protection.

AT&T PREPAID / GoPhone

• Account number: You’ll need to contact AT&T PREPAID customer service by dialing 611 from your mobile phone, or at 1-800-901-9878.
• PIN number: Set up initially when you opened the account. If you don’t remember it, you’ll need to contact customer service at 1-800-901-9878.

📌 Important: Log in to your AT&T PREPAID account or call 866-563-4705 to confirm there’s no port block on your line.

B

Boost

• You need to call customer service at 1-888-266-7848 and ask them to release your number for porting and provide you with your account number and PIN.

📌 Important: Boost may have a port-out lock that can block your transfer. Requesting the PIN alone may not remove it, so be sure to explicitly ask the representative to disable any port lock or account protection at the same time.

C

Cellcom

• With your Cellcom SIM card in your phone, you will need to call customer service at 1-800-236-0055 or 611 and ask them to release your number for porting and provide you with your account number and PIN.

CenturyLink

• Account number: Can be found in the upper right-hand corner of any bill.  It is your phone number plus three digits. If you can’t find it you will need to contact CenturyLink at 1-888-638-6771.
• PIN number: 0000

Cincinnati Bell/ Altafiber

• Account number: You will need to call 1-513-565-2210.
• PIN number: You will need to call to set up your PIN if you do not have one. It must be set up 24 hours before beginning your port.

Comcast / Xfinity

• Account number: You can usually find your account number in the upper right-hand corner of any bill or invoice. You can also log in to your account online and you will find it under Account details.
• PIN number: Your PIN would have been given to you by Comcast and is usually pre-selected. You can reset your PIN through your online account, go to the Devices tab and select your phone number. There you will need to click on Transfer your number/Cancel this line, select Learn more, and your phone number, this will send you a Text with the PIN.

Consumer Cellular

• Account number: Can be found online or by calling Consumer Cellular at 1-888-345-5509.
• PIN number:  The last four digits of the account holder’s SSN.
• Alternative PIN: 0000
• Porting center number: 888-750-5519

Credo

• Account number: This is referred to as member number. Text ACCOUNT to 27336 to get your Account Number.
• PIN number: 0000

Cricket

• Account number: Can be found online or by calling Cricket Customer Support at 1-800-274-2538.
• PIN number: With the Cricket SIM card in your phone, call *PORT and follow the prompts to get a transfer PIN by SMS. You can also call 1-800-CRICKET (274-2538) to generate a new transfer PIN. This transfer PIN may expire within minutes or hours, so request it only when you are ready to submit your port request.

C-Spire

• You need to call customer service at 1-855-277-4735 and ask them to release your number for porting and provide you with your account number and PIN.

E

EasyGo Wireless

• In December of 2021, H2O Wireless retired the EasyGO Wireless brand and folded it into H2O Wireless. Please follow the steps for H20 Wireless.

F

FreedomPop 

• Account number: You can get your account number by going to your Online Account, then Manage Settings and select Port out information.
• PIN number: If the PIN number is not visible, you would need to speak with a customer service representative to get it. To contact FreedomPop, you will need to log into your FreedomPop account.

📌 FreedomPop has an online help page to guide you through porting out your number.

Frontier Communications

• Account number: A 17-digit number found in the upper right-hand corner of your bill or invoice, or in your online Frontier account under “My Profile.”
• PIN number: You need to use your account passcode/PIN. For some accounts, this may default to the last four digits of the account number unless changed. If you don’t know it or if it’s rejected during the port, call Frontier at 1-800-921-8106 to confirm or reset it.

G

Gen Mobile

• You need to call customer service at 1-833-528-1380 and ask them to release your number for porting and provide you with your account number and PIN. You can also log in to your account and start a chat with them.

Good2Go Mobile

• Account number: 10-digit phone number.
• PIN number: You need to call customer service at 1-800-416-3003 and request for the Porting/Transfer PIN.

GoSmart

• Account number: This is the last 15 digits of the GoSmart SIM card number or the IMEI number of your device. You can also send a text to 611611 with the word “FOUR” to get the account number.
• PIN number: with the GoSmart SIM card in your phone, you will need to send a text to 611611 with the word “NTP” or “TRANSFER”

📌 Important: You will need to use your ZIP code on the request, in case it is rejected, please enter the ZIP code from the place where you have signed the first time with GoSmart.

Google Project Fi

• You will need to cancel the service through the Google Fi app, at the end of the process you will find the account number and PIN on the screen.

Google Voice

First, you will need to unlock your number, open Google Voice and click on Settings, you will need to select Accounts, and below your phone number press on Unlock. They may charge $3 to approve the transfer.

• Account number: 10-digit Google Voice phone number
• PIN number: The pin used to access Google Voice voicemail from another phone

📌 Important: Google Voice numbers are treated like landlines when you port them and take 5-7 days to complete.

Great Call / Lively

• You need to call customer service at 1-800-733-6632. and ask them to release your number for porting and provide you with your account number and PIN. You can also log in to your Online account, select Account Settings and go to HSA Details, scroll down and you will see your Account number and PIN.

H

H2O Wireless

• You need to call customer service at 1-800-643-4926 and ask them to release your number for porting and provide you with your account number and PIN. You can also log in to your account and start a chat with them.

Hello Mobile

• Hello Mobile shut down in late 2024, and all customers were moved to Liberty Wireless. Liberty Wireless has since shut down, with accounts merged into StandUp Wireless. There are no active Hello Mobile accounts remaining, so a Hello Mobile number cannot be ported directly. If the number is still active, it will now be under StandUp Wireless.

K

Kroger i-wireless

• You need to call customer service at 1-866-434-7796 and ask them to release your number for porting and provide you with your account number and PIN. You can also log in to your account and start a chat to request your port information.

L

Line2

• You need to call customer service at 1-888-472-9900. and ask them to release your number for porting and provide you with your account number and PIN. You can also send an email to l2support@line2.com

📌 Important:  Once your number has been ported out Line 2 will assign a new number to your account. If you no longer wish to have service with Line 2, then you’ll need to cancel that new number or billing will continue.

LycaMobile

• You need to call customer service at 322 from your Lycamobile or 1-866-277-3221. and ask them to release your number for porting and provide you with your account number and PIN.

M

Magic Jack

• Account number: Found online in your Magic Jack account or by calling customer service at 1-844-866-2442.
• PIN number: Log into your online account, go to the manage log-in account tab, change the pin to a six-digit number.

📌 Important: Magic Jack customer service will advise that you can use the online account log-in password, but Tello can only accept a numerical pin, so please make sure to change it in your account.

Metro by T-Mobile

• Account number: After any payment, normally Metro will send you a text message where you can also find your Account number. Also, you can log in to your online account and download any invoice or bill and you will find it n the upper right-hand corner.
• PIN number: You can use your account PIN or generate a new one through the myMetro app. If it does not work, you will need to call customer service to get the correct PIN at 1-888-863-8768.

📌 Important: Metro offers optional Port Out Protection that can block transfers if enabled. Check your account under Account Options > Account Protection and disable it before submitting the port request.

Mint Mobile

• You need to call customer service at 1-800-683-7392. and ask them to release your number for porting and provide you with your account number and PIN. You can also start a chat through the Mint app or on your Online Account.

N

Net10

• Account number: This is the last 15 digits of the Net10 SIM card number or the IMEI number of your device. You can also send a text to 611611 with the word “FOUR” to get the account number.
• PIN number: with the Net10 SIM card in your phone, you will need to send a text to 611611 with the word “NTP“

📌 Important: You will need to use your ZIP code on the request, in case it is rejected, please enter the ZIP code from the place where you signed the first time with Net10.

NetTalk

• Warning: If your NetTalk service is nearing renewal time, this process may not be completed on time. We recommend at least a month left remaining on your service in case your # port takes 5 to 20 days. (this is the time NetTalk takes while transferring the Voip line into other carriers) If you plan to port out your number from the wireless carrier please wait 2 weeks for the VoIP number to change its state to a wireless number. You need to log in to your online account to start a chat with customer service and ask them to release your number for porting and provide you with your 10 digits account number and PIN.

NumberBarn

• You will need to contact NumberBarn online support at https://help.numberbarn.com/hc/en-us/requests/new for assistance.

📌 Important: All information entered in the port must be typed exactly as it was provided by NumberBarn.

O

Onvoy 

• Account number: You will need to contact Onvoy as this may vary.
• PIN number: You will need to contact Onvoy as this may vary.

📌 Important: All information entered in the port must be typed exactly as it is on the Onvoy account when a port request is submitted. If any updates are required, we must add 2 business days to the due date. Onvoy can be reached at 1-800-933-1224 (9am- 6pm CST) option 4, then 3 for porting.

Ooma

• You need to send an email requesting your CSR (Customer Service Records) to Social@ooma.com  This document contains all information that is needed to port your number. Be aware it will take some days to receive a response from them.

📌 Important: All information entered in the port must be typed exactly as it was provided by Ooma. Alternatively, you can use the following name and address for Ooma corporate headquarters address as the name and billing address on your port request: First name – Ooma, Last name – Inc, Address – 1880 Embarcadero Rd, Palo Alto, CA 94303.

Optimum Voice

• Account number: Usually this is found in the upper right-hand corner of your bill or invoice
• PIN number: You will need to call Customer Service at 1-833-449-8586 and they will send you the PIN by email and text.

P

Page Plus

• You need to call customer service at 1-800-550-2436. and ask them to release your number for porting and provide you with your account number and PIN.

Pix Wireless

• You need to call customer service at 1-888-254-2167. and ask them to release your number for porting and provide you with your account number and PIN.

Puppy Wireless

• Account number: Can be found on the left side of your online dashboard.
• PIN number: Last four digits of the phone number unless you’ve changed it.

Puretalk

• You need to call customer service at 1-888-458-7740. and ask them to release your number for porting and provide you with your account number and PIN.

Q

Qlink Wireless

• Account number: You can find it on the home screen of your Qlink account or in the confirmation email when you signed up for the service.
• PIN number: You need to use the last four digits of your SSN

📌 Important: Once you submit your port request, you will need to contact Qlink so they can remove any protection and release your number.

R

Reach Mobile

• You need to call customer service at 1-844-445-3665. and ask them to release your number for porting and provide you with your account number and PIN.

Red Pocket Mobile

• You need to call customer service at 1-712-775-8777 or Toll-Free at 1-888-993-3888 and ask them to release your number for porting and provide you with your account number and PIN. You can also log in to your account and start a chat to request your port information.

Republic Wireless

• Account number: You can find your account number online by logging into the My Account portal, selecting Manage Line for the line you want to transfer, then Transfer My Number Out. Keep in mind that each line has a different account number.
• PIN number: You need to call Republic Wireless customer service at 1- 866-550-9843.

RingCentral

📌 Important: To transfer your phone number(s) from RingCentral to another provider, you need to have a formal port-out request with the following information (you can find this information in your CSR):

• Company name
• Service address
• Authorized username (Super Admin)

Download your Customer Service Record (CSR)

• Navigate to Phone System > Phone Numbers > All Numbers.
• Click Download.
• Enter your Email and click Send.

S

SafeLink Wireless / Tracfone

• Account number: This is the last 15 digits of the SIM card number or the IMEI number of your device. You can also send a text to 611611 with the word “FOUR” or “IMEI” to get the account number.
• PIN number: with the Safelink SIM card in your phone, you will need to send a text to 611611 with the word “NTP“

📌 Important: You will need to use your ZIP code on the request, in case it is rejected, please enter the ZIP code from the place where you have signed the first time with SafeLink.

Selectel Wireless

• Account number: Eight-digit number labeled “Account” that is displayed on your online account after login.
• PIN number: The four-digit PIN that you set up. If you don’t know it, you will need to call customer support at 1-877-218-5744.

Simple Mobile

• Account number: MEID or IMEI of the phone or if you are using a BYOP (Bring Your Own Phone) SIM card it will be the last 15 digits of your SIM card number.
• PIN number: Can be found on your online Simple Mobile app, go to the My Account page by clicking Update personal profile where it’s listed as Current security PIN. If that field is blank, be sure to set up a passcode PIN before porting.

Skype

As of May 5, 2025, Microsoft has retired the consumer version of Skype. The service is no longer active, and users have been encouraged to transition to Microsoft Teams. If you still have an active Skype Number under legacy arrangements, ports are treated like landline transfers and may take 5–7 days.

• Account number: Skype number
• PIN number: 0000
• Account name: Skype name
• Address

Spectrum

• Account number: You can usually find your account number in the upper right-hand corner of any bill or invoice.
• PIN number: with the Spectrum SIM card in your phone dial *7678 and follow the prompts to get the Six-digit PIN by SMS.

📌 Important: The PIN is valid for 96 hours.

SpeedTalk Mobile

• You need to call customer service at 1-866-701-5577. and ask them to release your number for porting and provide you with your account number and PIN.

Sprint / Sprint Prepaid

• As a result of the Merger with T-Mobile US, Sprint’s CDMA network was completely shut down on May 31, 2022. Please follow the same steps for T-Mobile numbers.

Straight Talk

• Account number: This is the last 15 digits of the Straight Talk SIM card number or the IMEI number of your device. You can also send a text to 611611 with the word “FOUR” to get the account number.
• PIN number: with the Straight Talk SIM card in your phone, you will need to send a text to 611611 with the word “NTP“.

📌 Important: You will need to use your ZIP code on the request, in case it is rejected, please enter the ZIP code from the place where you have signed the first time with Straight Talk.

T

Telcel America

• Telcel Customers are now a part of the SIMPLE mobile Family. Please follow the same steps for Simple mobile numbers.

TextNow

• You will need to send an email to porting@textnow.com asking for your Account number and PIN.

Ting

• You will need to log in to your Ting account online, go to Account Settings and select Port out Information. There you will be able to retrieve your Account number and PIN

📌 Important: Number transfers typically take between 2-24 hours, we recommend submitting your number transfer at least 48 hours before the end of your current cycle.

T-Mobile / T-Mobile Prepaid

• Account number: You can usually find your account number in the upper right-hand corner of any bill or invoice.
• PIN number: From the T-mobile app, go to Account and select Profile Settings, there you need to choose Line Settings and you will find Request a Transfer PIN.  From the T-mobile online account, at the top right corner, go to My Account, select Profile, and choose Line Settings, there you need to choose Request a Transfer PIN and select Get a transfer PIN.  

📌 Important: Before you submit your port request, contact T-Mobile customer service at 1-877-789-3106 to have any Port Protection disabled, as it can block the transfer even with the correct PIN. Make sure this is done for all numbers you want to transfer.

Total Wireless

• Account number: This is the last 15 digits of the Total Wireless SIM card number or the IMEI number of your device. You can also send a text to 611611 with the word “FOUR” to get the account number.
• PIN number: with the  Total Wireless SIM card in your phone, you will need to send a text to 611611 with the word “NTP“

📌 Important: You will need to use your ZIP code on the request, in case it is rejected, please enter the ZIP code from the place where you have signed the first time with  Total Wireless.

TracFone

• Account number: This is the last 15 digits of the TracFone SIM card number or the IMEI number of your device. You can also send a text to 611611 with the word “FOUR” to get the account number.
• PIN number: with the TracFone SIM card in your phone, you will need to send a text to 611611 with the word “NTP“

📌 Important: You will need to use your ZIP code on the request, in case it is rejected, please enter the ZIP code from the place where you have signed the first time with TracFone.

TWIGBY

• Account number: You need to log in to your Twigby account and select Account Overview, there you will see it.
• PIN number: From your online account, you will need to start a Chat and request your Port Out PIN, you will receive an email with the Six-digits PIN.

Twillio

• Account number: Provide the last 8 characters of your Twilio Account SID. If letters can’t be used, include only the last 8 numbers.
• PIN number: Include the PIN associated with your Twilio account. If you’re unsure about this number, please reach out to Twilio at porting@twilio.com to obtain the necessary PIN.

📌 Important: For numbers acquired from Twilio, the service address will typically be Twilio’s address: 548 Market St #14510, San Francisco, CA 94104. If the numbers were originally ported to Twilio, the service address is likely the same as specified in your original porting request.

U

Ultra Mobile

• You need to call customer service at 1-888-777-0446. and ask them to release your number for porting and provide you with your account number and PIN. You can also request this information in your online account through a chat.

Union Cellular

• Account number: Usually this is found in the upper right-hand corner of your bill or invoice. You can also call customer service at 1-888-926-2273.
• PIN number: You will need to contact Union Cellular at 1-888-926-2273, and they will provide you with a new PIN.

UNREAL Mobile

• You will need to log in to your online account and go to Settings, select Port Out Info, there you will find your Account number and PIN (also known as the password)

📌 Important: Once the process is completed, you will need to reach UNREAL mobile to cancel your subscription.

US Cellular

• Account number: Usually, this is found in the upper right-hand corner of your bill or invoice. If it gets rejected, you will need to contact US Cellular at 1-888-944-9400.
• PIN number: The four-digit PIN associated with your account. If you do not know it, you will need to contact them.

📌 Important: US Cellular now uses a security feature called Account Lock that blocks number transfers until it’s disabled. Before submitting your port request, log in to your online account (Profile Settings > My Account) or call customer service to ensure Account Lock is turned off.

US Mobile

• You need to call customer service at 1-878-205-0088 and ask them to release your number for porting and provide you with your account number and PIN.

V

Verizon / Verizon Prepaid

• Account number: Found on your bill or in your online account by logging in and going to Account > Account overview. It is listed at the top. You can also open your Verizon mobile app and tap on the 3 lines, select Account, and you will see it.
• PIN number: With your Verizon SIM card in your phone, dial #PORT to receive a text with a link to generate your Number Transfer PIN. You can also log in to your account online or in the app, go to My Profile, select Number Transfer PIN, and choose Generate PIN. The PIN is valid for 7 days. If you have prepaid service and cannot generate the transfer PIN, use your account PIN instead.

📌 Important: Verizon has a port-out protection feature called Number Lock. When enabled, it blocks number transfers. You must turn it off before starting your port request by logging in to the My Verizon app or website under Security Settings > Number Lock, or by calling *611. For prepaid accounts, wait 15 minutes after disabling Number Lock before generating your transfer PIN.

Virgin

• The Virgin Mobile USA service was discontinued, and most of the existing Virgin Mobile customers were transferred to Boost Mobile. Please follow the same steps for Boost mobile numbers.

Visible Wireless

• You need to log in to your online account and go to Account to view your account number and generate a Port-Out PIN. If you are on a desktop, you may select Profile to find the same options. The Port-Out PIN is valid for 7 days. 

📌 Important: Visible also offers an optional security feature called Line Lock that can block transfers if enabled, so make sure to disable it before submitting your port request.

Vonage

• Account number: Can be found in the upper right-hand corner of any bill or it is on your online account.
• PIN number: You can use 1234 or the same one that is used to verify your account with Vonage. If you don’t have one, you’ll need to contact Vonage at 1-866-243-4357.

📌 Important: If the standard billing zip code attached to your Vonage account does not work, you must use the Vonage headquarters’ zip code 07733 in the address field.

W

Walmart Family Mobile

• Account number: This is the last 15 digits of the WFM SIM card number or the IMEI number of your device. You can also send a text to 611611 with the word “FOUR” or “IMEI” to get the account number.
• PIN number: with the WFM SIM card in your phone, you will need to send a text to 611611 with the word “NTP“

📌 Important: You will need to use your ZIP code on the request, in case it is rejected, please enter the ZIP code from the place where you have signed the first time with Walmart Family Mobile.

Wing Alpha

• You need to call customer service at 1-818-722-1441 and ask them to release your number for porting and provide you with your account number and PIN. You can also request this information in your online account through a chat.