1 year of work, work, work
Yes, you heard it right! Work, work, work, work – is not just for Rihanna, you know?
And yes, Tello is about to turn 1!
We are celebrating one year since our launch, and boy do we have some awesome goodies planned for you!
But until then, let’s have a look at what we did so far for our customers, the projects we worked on, changes to the website and products, in order to improve the overall Tello experience. We are celebrating through work, of course and trust us, this was a very busy year.
Our team was focused on giving you the best experience a wireless carrier can give, but that meant a lot of projects, idea pitching and some really funny oops moments. Many ideas are still in draft and some didn’t even make it there, but we have a long list of things to be implemented in the future, so stay tuned!
Here you have just a few examples of what was in work and is now live on our site – YAY- but we have so much more planned for our anniversary, besides the traditional cake samples and team photos. Yes, that means special offers & surprises for our customers, so keep an eye on us!
Hey, how’s it going. Just wanted to drop a line and let you know you have the worst service I have ever dealt with and I am so sorry I saved the extra $12 per month over your competitor. I have no phone service now thanks to you and you still have my money.
Sorry to hear that, I’ve just sent your details to our Customer Service team and they tell me it’s all working fine now :).
Hope you enjoy Tello!
I signed up with Tello a few months ago. To minimize problems, I purchased an HTC Desire 626 from you. I was so happy with your initial customer service, I converted my wife’s phone to Tello.
I have not heavily used Tello until recently. It happens that I needed to send a number of MMS messages with pictures attached. It did not work. I spent several days and many hours with your customer service people trying to determine the problem. This culminated in several resets of my phone. Nothing worked. Your CS people did their best and could not fix the problem. We both are reasonably certain the problem is in the phone.
After all the hours spent by your CS people and myself, I suggested the the cheapest and best solution would be for me to simply exchange the phone for another HTC Desire 626 that has a working MMS.
I was disappointed, and frankly outraged, when your CS rep sent me an email that said:
“Unfortunately, the device itself has a 30 day warranty. At this point, we cannot exchange the device out. It appears there is a software issue with the device itself. This could have been caused an app conflict, operating system issue, malware,etc. Generally, performing a factory data reset resolves all software issues. Please let us know if you have any questions or concerns about performing this step.”
A simple check of your CS records would have revealed that we did multiple factory data resets. They did not work. The fact that the problem persists after factory resets, proves it is not due to an “app conflict, operating system issue, malware,etc.” The reset will cause me to have to spend hours to reload my data and apps. This is a large task because I am a pilot and have to reload a number of apps and a large amount of data.
You sold the phone as a fully working unit. It is not. It has a defect that only appeared when I tried to use the mms feature. Don’t you believe that you are responsible for fixing this defect? Is it really worth having a very irate customer when a swap of a $59 phone would solve the problem?
You may reach me at 865-995-9476.
Thanks for reaching out.
We are sorry for the inconveniences, your case is currently attended by one of our Customer Service colleague, so you’ll be contacted asap.
I have been trying one week to order a telephone I’m your company and unable to do it it surprises me that you have been in business for 1 year now because you have no customer service are the event text messaging or whatever
I know the telephone numbers that you provide don’t work for me so how do I get ahold of a real homosapien
Tello Homosappiens are waiting for your call:
Please contact us and let’s get this issue solved :). Thanks!
any kyocerra phone model that will work fine with the updates gsm t-mobil tello ?
If it meets the compatibility requirements of GSM & VoLTE, unlocked and supporting these bands:
– Band 2 (1900 MHz)
– Band 4 (2100 MHz)
– Band 12 (700 MHz)
– Optional bands, that are great to have and mention-worthy: Band 71 and Band 66
It’s a winner. the safest way to know is to check it here: https://tello.com/bring_your_own_phone, thanks!
Do I need to change my Wi-Fi E911 address to make Wi-Fi calls when I’m out of the US?
Nope, you don’t need to do this. Thanks!