carrier transfer information

Getting started with carrier transfer information

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Changing carriers can be a painful process. 

For many people, it’s actually the reason why they’re sticking to one of the Big carriers and end up overpaying for wireless. We get it, change can be scary. That is why we’re here to clear the air and provide all the details needed in order to transfer your number to Tello safely and without fuss. 

Questions like “Can I port my number to Tello?”, “what carrier information do I need to port my number to Tello?” or “how do I port my number to Tello?” & more are answered below! ⤸ ⤸ ⤸

📲 Get Started With Tello

Carrier transfer information

To bring your phone number to Tello, you need to retrieve some porting information from your previous carrier and ensure that the number is still active.

Once you have the information below and have activated the Tello service, then submit your number transfer request from your Port-In page.

  • Phone number you want to move
  • Current provider
  • Account number
  • PIN/Password from current provider
  • Your address as listed on the phone bill
  • First name and last name as listed on the phone bill

The port-in will take up to 2 working days for regular mobile numbers and up to 5 working days for landline and VOIP numbers. Check out the list of carriers below and find out what you need to get started and have your phone number released from your current provider.

A

Airvoice

  • Account number: Your 20 digits SIM card number.
  • PIN number: The last four digits of your phone number.

AT&T

  • Account number: Usually, this is found in the upper right-hand corner of your AT&T bill or invoice, or on your online account go to your myAT&T Profile and select My linked accounts and you will find it there.  The number should be entered without any dashes or hyphens.
  • PIN number:
    • with the AT&T SIM card in your phone call to *PORT and follow the prompts to get the PIN by SMS.
    • With the AT&T app, select More and Manage profile, there you need to select People & Permissions and Transfer phone number, there you will find Request a new PIN.
    • With the AT&T Online Account, go to myAT&T Profile and choose People & Permissions and Wireless. There you will find Transfer phone number and you need to select Request a new PIN

AT&T Business

  • You will need to request your CSR or CSIR (Customer Service Information Request) please open the next link to request it: https://www.corp.att.com/lnp/att-customer-service-information-request-port-out

AT&T PREPAID / GoPhone

  • Account number: You’ll need to contact AT&T PREPAID customer service by dialing 611 from your mobile phone, or at 1-800-901-9878.
  • PIN number: Set up initially when you opened the account. If you don’t remember it, you’ll need to contact customer service at 1-800-901-9878.

B

Boost

  • You need to call customer service at 1-888-266-7848 and ask them to release your number for porting and provide you with your account number and PIN.

C

Cellcom

  • With your Cellcom SIM card in your phone, you will need to call customer service at 1-800-236-0055 or 611 and ask them to release your number for porting and provide you with your account number and PIN.

CenturyLink

  • Account number: Can be found in the upper right-hand corner of any bill.  It is your phone number plus three digits. If you can’t find it you will need to contact CenturyLink at 1-888-638-6771.
  • PIN number: 0000

Cincinnati Bell/ Altafiber

  • Account number: You will need to call 1-513-565-2210.
  • PIN number: You will need to call to set up your PIN if you do not have one. It must be set up 24 hours before beginning your port.

Comcast / Xfinity

  • Account number: You can usually find your account number in the upper right-hand corner of any bill or invoice. You can also log in to your account online and you will find it under Account details.
  • PIN number: Your PIN would have been given to you by Comcast and is usually pre-selected. You can reset your PIN through your online account, go to the Devices tab and select your phone number. There you will need to click on Transfer your number/Cancel this line, select Learn more, and your phone number, this will send you a Text with the PIN.

Consumer Cellular

  • Account number: Can be found online or by calling Consumer Cellular at 1-888-345-5509.
  • PIN number:  The last four digits of the account holder’s SSN.
  • Alternative PIN: 0000
  • Porting center number: 888-750-5519

Credo

  • Account number: This is referred to as member number. Text ACCOUNT to 27336 to get your Account Number.
  • PIN number: 0000

Cricket

  • Account number: Can be found online or by calling Cricket Customer Support at 1-800-274-2538.
  • PIN number: with the Cricket SIM card in your phone call *PORT and follow the prompts to get the PIN by SMS. You can also call 1-800-CRICKET (274-2538) and with your account, you will be able to generate a new (transfer) PIN.

C-Spire

  • You need to call customer service at 1-855-277-4735 and ask them to release your number for porting and provide you with your account number and PIN.

E

EasyGo Wireless

  • In December of 2021, H2O Wireless retired the EasyGO Wireless brand and folded it into H2O Wireless. Please follow the steps for H20 Wireless.

F

FreedomPop 

  • Account number: You can get your account number by going to your Online Account, then Manage Settings and select Port out information.
  • PIN number: If the PIN number is not visible, you would need to speak with a customer service representative to get it. To contact FreedomPop, you will need to log into your FreedomPop account.

📌 FreedomPop has an online help page to guide you through porting out your number.

Frontier Communications

  • Account number: You can usually find your 17-digits account number in the upper right-hand corner of any bill or invoice on your Online account.
  • PIN number: You need to use your Account passcode/PIN

G

Gen Mobile

  • You need to call customer service at 1-833-528-1380 and ask them to release your number for porting and provide you with your account number and PIN. You can also log in to your account and start a chat with them.

Good2Go Mobile

  • Account number: 10-digit phone number.
  • PIN number: You need to call customer service at 1-800-416-3003 and request for the Porting/Transfer PIN.

GoSmart

  • Account number: This is the last 15 digits of the GoSmart SIM card number or the IMEI number of your device. You can also send a text to 611611 with the word “FOUR” to get the account number.
  • PIN number: with the GoSmart SIM card in your phone, you will need to send a text to 611611 with the word “NTP” or “TRANSFER”

📌 Important: You will need to use your ZIP code on the request, in case it is rejected, please enter the ZIP code from the place where you have signed the first time with GoSmart.

Google Project Fi

  • You will need to cancel the service through the Google Fi app, at the end of the process you will find the account number and PIN on the screen.

Google Voice

First, you will need to unlock your number, open Google Voice and click on Settings, you will need to select Accounts, and below your phone number press on Unlock. They may charge $3 to approve the transfer.

  • Account number: 10-digit Google Voice phone number
  • PIN number: The pin used to access Google Voice voicemail from another phone

📌 Important: Google Voice numbers are treated like landlines when you port them and take 5-7 days to complete.

Great Call / Lively

  • You need to call customer service at 1-800-733-6632. and ask them to release your number for porting and provide you with your account number and PIN. You can also log in to your Online account, select Account Settings and go to HSA Details, scroll down and you will see your Account number and PIN.

H

H2O Wireless

  • You need to call customer service at 1-800-643-4926 and ask them to release your number for porting and provide you with your account number and PIN. You can also log in to your account and start a chat with them.

Hello Mobile

  • You need to call customer service at 1-888-954-3556 and ask them to release your number for porting and provide you with your account number and PIN. You can also log in to your account and start a chat with them.

K

Kroger i-wireless

  • You need to call customer service at 1-866-434-7796 and ask them to release your number for porting and provide you with your account number and PIN. You can also log in to your account and start a chat to request your port information.

L

Line2

  • You need to call customer service at 1-888-472-9900. and ask them to release your number for porting and provide you with your account number and PIN. You can also send an email to l2support@line2.com

📌 Important:  Once your number has been ported out Line 2 will assign a new number to your account. If you no longer wish to have service with Line 2, then you’ll need to cancel that new number or billing will continue.

LycaMobile

  • You need to call customer service at 322 from your Lycamobile or 1-866-277-3221. and ask them to release your number for porting and provide you with your account number and PIN.

M

Magic Jack

  • Account number: Found online in your Magic Jack account or by calling customer service at 1-844-866-2442.
  • PIN number: Log into your online account, go to the manage log-in account tab, change the pin to a six-digit number.

📌 Important: Magic Jack customer service will advise that you can use the online account log-in password, but Tello can only accept a numerical pin, so please make sure to change it in your account.

Metro by T-Mobile

  • Account number: After any payment, normally Metro will send you a text message where you can also find your Account number. Also, you can log in to your online account and download any invoice or bill and you will find it n the upper right-hand corner.
  • PIN number: You can use your account PIN or generate a new one through the myMetro app. If it does not work, you will need to call customer service to get the correct PIN at 1-888-863-8768.

Mint Mobile

  • You need to call customer service at 1-800-683-7392. and ask them to release your number for porting and provide you with your account number and PIN. You can also start a chat through the Mint app or on your Online Account.

N

Net10

  • Account number: This is the last 15 digits of the Net10 SIM card number or the IMEI number of your device. You can also send a text to 611611 with the word “FOUR” to get the account number.
  • PIN number: with the Net10 SIM card in your phone, you will need to send a text to 611611 with the word “NTP“

📌 Important: You will need to use your ZIP code on the request, in case it is rejected, please enter the ZIP code from the place where you signed the first time with Net10.

NetTalk

  • Warning: If your NetTalk service is nearing renewal time, this process may not be completed on time. We recommend at least a month left remaining on your service in case your # port takes 5 to 20 days. (this is the time NetTalk takes while transferring the Voip line into other carriers) If you plan to port out your number from the wireless carrier please wait 2 weeks for the VoIP number to change its state to a wireless number. You need to log in to your online account to start a chat with customer service and ask them to release your number for porting and provide you with your 10 digits account number and PIN.

NumberBarn

📌 Important: All information entered in the port must be typed exactly as it was provided by NumberBarn.

O

Onvoy 

  • Account number: You will need to contact Onvoy as this may vary.
  • PIN number: You will need to contact Onvoy as this may vary.

📌 Important: All information entered in the port must be typed exactly as it is on the Onvoy account when a port request is submitted. If any updates are required, we must add 2 business days to the due date. Onvoy can be reached at 1-800-933-1224 (9am- 6pm CST) option 4, then 3 for porting.

Ooma

  • You need to send an email requesting your CSR (Customer Service Records) to Social@ooma.com  This document contains all information that is needed to port your number. Be aware it will take some days to receive a response from them.

📌 Important: All information entered in the port must be typed exactly as it was provided by Ooma. Alternatively, you can use the following name and address for Ooma corporate headquarters address as the name and billing address on your port request: First name – Ooma, Last name – Inc, Address – 1880 Embarcadero Rd, Palo Alto, CA 94303.

Optimum Voice

  • Account number: Usually this is found in the upper right-hand corner of your bill or invoice
  • PIN number: You will need to call Customer Service at 1-833-449-8586 and they will send you the PIN by email and text.

P

Page Plus

  • You need to call customer service at 1-800-550-2436. and ask them to release your number for porting and provide you with your account number and PIN.

Pix Wireless

  • You need to call customer service at 1-888-254-2167. and ask them to release your number for porting and provide you with your account number and PIN.

Puppy Wireless

  • Account number: Can be found on the left side of your online dashboard.
  • PIN number: Last four digits of the phone number unless you’ve changed it.

Puretalk

  • You need to call customer service at 1-888-458-7740. and ask them to release your number for porting and provide you with your account number and PIN.

Q

Qlink Wireless

  • Account number: You can find it on the home screen of your Qlink account or in the confirmation email when you signed up for the service.
  • PIN number: You need to use the last four digits of your SSN

📌 Important: Once you submit your port request, you will need to contact Qlink so they can remove any protection and release your number.

R

Reach Mobile

  • You need to call customer service at 1-844-445-3665. and ask them to release your number for porting and provide you with your account number and PIN.

Red Pocket Mobile

  • You need to call customer service at 1-712-775-8777 or Toll-Free at 1-888-993-3888 and ask them to release your number for porting and provide you with your account number and PIN. You can also log in to your account and start a chat to request your port information.

Republic Wireless

  • Account number: You can find your account number online by logging into the My Account portal, selecting Manage Line for the line you want to transfer, then Transfer My Number Out. Keep in mind that each line has a different account number.
  • PIN number: You need to call Republic Wireless customer service at 1- 866-550-9843.

RingCentral

📌 Important: To transfer your phone number(s) from RingCentral to another provider, you need to have a formal port-out request with the following information (you can find this information in your CSR):

  • Company name
  • Service address
  • Authorized username (Super Admin)

Download your Customer Service Record (CSR)

  • Navigate to Phone System > Phone Numbers > All Numbers.
  • Click Download.
  • Enter your Email and click Send.

S

SafeLink Wireless / Tracfone

  • Account number: This is the last 15 digits of the SIM card number or the IMEI number of your device. You can also send a text to 611611 with the word “FOUR” or “IMEI” to get the account number.
  • PIN number: with the Safelink SIM card in your phone, you will need to send a text to 611611 with the word “NTP“

📌 Important: You will need to use your ZIP code on the request, in case it is rejected, please enter the ZIP code from the place where you have signed the first time with SafeLink.

Selectel Wireless

  • Account number: Eight-digit number labeled “Account” that is displayed on your online account after login.
  • PIN number: The four-digit PIN that you set up. If you don’t know it, you will need to call customer support at 1-877-218-5744.

Simple Mobile

  • Account number: MEID or IMEI of the phone or if you are using a BYOP (Bring Your Own Phone) SIM card it will be the last 15 digits of your SIM card number.
  • PIN number: Can be found on your online Simple Mobile app, go to the My Account page by clicking Update personal profile where it’s listed as Current security PIN. If that field is blank, be sure to set up a passcode PIN before porting.

Skype

  • Account number: Skype number
  • PIN number: 0000
  • Account name: Skype name
  • Address

Spectrum

  • Account number: You can usually find your account number in the upper right-hand corner of any bill or invoice.
  • PIN number: with the Spectrum SIM card in your phone dial *7678 and follow the prompts to get the Six-digit PIN by SMS.

📌 Important: The PIN is valid for 96 hours.

SpeedTalk Mobile

  • You need to call customer service at 1-866-701-5577. and ask them to release your number for porting and provide you with your account number and PIN.

Sprint / Sprint Prepaid

  • As a result of the Merger with T-Mobile US, Sprint’s CDMA network was completely shut down on May 31, 2022. Please follow the same steps for T-Mobile numbers.

Straight Talk

  • Account number: This is the last 15 digits of the Straight Talk SIM card number or the IMEI number of your device. You can also send a text to 611611 with the word “FOUR” to get the account number.
  • PIN number: with the Straight Talk SIM card in your phone, you will need to send a text to 611611 with the word “NTP“.

📌 Important: You will need to use your ZIP code on the request, in case it is rejected, please enter the ZIP code from the place where you have signed the first time with Straight Talk.

T

Telcel America

  • Telcel Customers are now a part of the SIMPLE mobile Family. Please follow the same steps for Simple mobile numbers.

TextNow

  • You will need to send an email to porting@textnow.com asking for your Account number and PIN.

Ting

  • You will need to log in to your Ting account online, go to Account Settings and select Port out Information. There you will be able to retrieve your Account number and PIN

📌 Important: Number transfers typically take between 2-24 hours, we recommend submitting your number transfer at least 48 hours before the end of your current cycle.

T-Mobile / T-Mobile Prepaid

  • Account number: You can usually find your account number in the upper right-hand corner of any bill or invoice.
  • PIN number: From the T-mobile app, go to Account and select Profile Settings, there you need to choose Line Settings and you will find Request a Transfer PIN.  From the T-mobile online account, at the top right corner, go to My Account, select Profile, and choose Line Settings, there you need to choose Request a Transfer PIN and select Get a transfer PIN.  

📌 Important: Before you submit your port request, you will need to contact T-Mobile customer service at 1-877-789-3106 and make sure they remove any Port Protection for all the numbers you want to transfer over.

Total Wireless

  • Account number: This is the last 15 digits of the Total Wireless SIM card number or the IMEI number of your device. You can also send a text to 611611 with the word “FOUR” to get the account number.
  • PIN number: with the  Total Wireless SIM card in your phone, you will need to send a text to 611611 with the word “NTP“

📌 Important: You will need to use your ZIP code on the request, in case it is rejected, please enter the ZIP code from the place where you have signed the first time with  Total Wireless.

TracFone

  • Account number: This is the last 15 digits of the TracFone SIM card number or the IMEI number of your device. You can also send a text to 611611 with the word “FOUR” to get the account number.
  • PIN number: with the TracFone SIM card in your phone, you will need to send a text to 611611 with the word “NTP“

📌 Important: You will need to use your ZIP code on the request, in case it is rejected, please enter the ZIP code from the place where you have signed the first time with TracFone.

TWIGBY

  • Account number: You need to log in to your Twigby account and select Account Overview, there you will see it.
  • PIN number: From your online account, you will need to start a Chat and request your Port Out PIN, you will receive an email with the Six-digits PIN.

Twillio

  • Account number: Provide the last 8 characters of your Twilio Account SID. If letters can’t be used, include only the last 8 numbers.
  • PIN number: Include the PIN associated with your Twilio account. If you’re unsure about this number, please reach out to Twilio at porting@twilio.com to obtain the necessary PIN.

📌 Important: For numbers acquired from Twilio, the service address will typically be Twilio’s address: 548 Market St #14510, San Francisco, CA 94104. If the numbers were originally ported to Twilio, the service address is likely the same as specified in your original porting request.

U

Ultra Mobile

  • You need to call customer service at 1-888-777-0446. and ask them to release your number for porting and provide you with your account number and PIN. You can also request this information in your online account through a chat.

Union Cellular

  • Account number: Usually this is found in the upper right-hand corner of your bill or invoice. You can also call customer service at 1-888-926-2273.
  • PIN number: You will need to contact Union Cellular at 1-888-926-2273, and they will provide you with a new PIN.

UNREAL Mobile

  • You will need to log in to your online account and go to Settings, select Port Out Info, there you will find your Account number and PIN (also known as the password)

📌 Important: Once the process is completed, you will need to reach UNREAL mobile to cancel your subscription.

US Cellular

  • Account number: Usually this is found in the upper right-hand corner of your bill or invoice. If it gets rejected, you will need to contact US Cellular at 1-800-819-9373‍.
  • PIN number: The four-digit PIN associated with your account, if you do not know it you will need to contact them.

US Mobile

  • You need to call customer service at 1-878-205-0088 and ask them to release your number for porting and provide you with your account number and PIN.

V

Verizon / Verizon Prepaid

  • Account number: Can be found on your bill or online account by logging in online and going to Account then Account overview. The account number is listed at the top. You can also open your Verizon mobile app and tap on the 3 lines, select Account and you will see it.
  • PIN number: with your Verizon SIM card in your phone, you can dial #PORT and you will receive a link to generate the PIN. You can also log in to your Verizon mobile app or account online and go to MyProfile, select Number transfer PIN, and Generate PIN.

📌 Important: Keep in mind you will need your Account PIN to retrieve either the account number or PIN. If you have prepaid service and you cannot generate the transfer PIN, try entering your Account PIN.

Virgin

  • The Virgin Mobile USA service was discontinued, and most of the existing Virgin Mobile customers were transferred to Boost Mobile. Please follow the same steps for Boost mobile numbers.

Visible Wireless

  • You need to log in to your online account and go to Account, there you will find your Account number and the option to generate a PIN, if you are on a desktop, you may select Profile and you will find the same options.

Vonage

  • Account number: Can be found in the upper right-hand corner of any bill or it is on your online account.
  • PIN number: You can use 1234 or the same one that is used to verify your account with Vonage. If you don’t have one, you’ll need to contact Vonage at 1-866-243-4357.

📌 Important: If the standard billing zip code attached to your Vonage account does not work, you must use the Vonage headquarters’ zip code 07733 in the address field.

W

Walmart Family Mobile

  • Account number: This is the last 15 digits of the WFM SIM card number or the IMEI number of your device. You can also send a text to 611611 with the word “FOUR” or “IMEI” to get the account number.
  • PIN number: with the WFM SIM card in your phone, you will need to send a text to 611611 with the word “NTP“

📌 Important: You will need to use your ZIP code on the request, in case it is rejected, please enter the ZIP code from the place where you have signed the first time with Walmart Family Mobile.

Wing Alpha

  • You need to call customer service at 1-818-722-1441 and ask them to release your number for porting and provide you with your account number and PIN. You can also request this information in your online account through a chat.
129 replies
    • Maria Dima
      Maria Dima says:

      Hello, Reginald,

      We’re sorry for the inconvenience. This article is meant to help people find their carrier transfer information easier. Please tell me how can I assist or contact our human Customer Support directly and they’ll gladly help you with anything. Thanks for reaching out, have a nice day!

      Reply
  3. Matthew Hock
    Matthew Hock says:

    This is very helpful but it is not complete. If you are using a BYOP (Bring Your Own Phone) you ALSO need the MEID or IMEI of the phone, AND SIM card. At lease for Sprint, and probably all other carriers.

    Also i did not read anywhere that it takes 5 days to port in from Sprint. Presently without warning, i have no data, voice, or text, connection, Trying to do business without a phone needs to be planned and scheduled.. It would be very helpful to let customers know what kind of time porting takes for each carrier.
    Lowers my confidence in your service.

    Reply
    • Matt
      Matt says:

      Additional information if you are using BYOP: you need to reset the Carrier, Profile and PRL. Don’t worry it will not erase your phone. Here i was waiting for my phone to come online, and all i had to do was the above.
      Also to sign into the Tello App, use your phone number +1(XXX)XXX-XXXX format with no spaces. NOT intuitive, but it works!

      Reply
  5. Dorsa
    Dorsa says:

    hello, I have been trying to figure out where to put this information on the tello website to transfer my phone number but it keeps taking me to the check out process. can you guys add this piece of information to this article to make it more complete?

    Reply
  6. Eric R Scott
    Eric R Scott says:

    Can a phone number be transferred over from Total Wireless? I don’t see it on that list. Does that mean it can’t be done?

    Reply
    • Maria Dima
      Maria Dima says:

      Eric, thanks for the question.

      I’m sure it can be done, so here are the port in details you need to provide to our Customer Support team are the following:
      –Current number
      –Current provider
      –Account number from current provider
      –PIN/Password from current provider
      –Your address as listed on the phone bill
      –First name and last name as listed on the phone bill

      Reply
  7. Syeed
    Syeed says:

    Okay I get that how to get all the information. Nowhere in the article I saw that you mentioned how to give all these informations to tello and how to initiate the procedure. Is it through a form using the webpage or is it by calling you guys?!?

    Reply
    • Maria Dima
      Maria Dima says:

      Hi, Syeed,

      Good question, you got me there!

      Here are the details:

      If you want to port your number to Tello you first need to see into which category you fall:

      1. if you bring your own phone and you don’t need a CDMA SIM, simply fill in the port-in form provided while going through the bring your own phone process.
      -if your number is Sprint® Network* active, the port in is mandatory
      -if your number is not active on Sprint® Network*, you have the option to port in your old number or get a new number from Tello during the bring your own phone process

      2. if you purchased a phone or a CDMA SIM from us, then after you receive the package and activate the phone, you need to go to the Port-in section of the My Phone page and follow the steps;

      3. if you already have an active line with Tello and want to port in a new number to replace the existing number, just go to the Port-in section of the My Phone page and follow the steps;

      Reply
  8. BCM
    BCM says:

    I don’t see Mint Mobile listed? Will I be able to port a number from them? If so, exactly what is needed to do that — and I will be bringing my own device? Also, about how long will the process take?

    Reply
  9. BCM
    BCM says:

    Thanks, I think I got the need info from a chat with Mint. Is there a way to see exactly what my monthly cost will be WITH taxes and fees with Tello before signing up?

    Reply
    • Maria Dima
      Maria Dima says:

      Yes, at checkout, you get the see the total amount that includes the taxes for your area, before having to pay, the info is displayed on your top right – where you can see your order. Thanks!

      Reply
    • Maria Dima
      Maria Dima says:

      Hi, Keith,

      As you purchased a phone from our website, once you receive the package, the next step will be to log in to your account, go to My Phone section and click on Activate Service. After you activate the service, you can proceed with the Port In section and fill in the required details. To be able to initiate the transfer of your number to Tello, first, your service needs to be activated.

      Thanks!

      Reply
    • Maria Dima
      Maria Dima says:

      JC, sorry for the long wait. My bad!
      Hope you got this sorted out by now, but just in case, I’m leaving the steps here. Thanks!

      In order to port a phone number into Tello, you will also need some details from your current provider. You will need:
      Phone number you want to transfer
      Account number
      Port-out PIN/Password
      First name and last name as listed on the phone bill
      Your address as listed on the phone bill
      Some carriers do not have port-out pins/passwords.

      Reply
  12. Dylan
    Dylan says:

    Can I port a number to a Tello phone from an AT&T landline? The landline is the key point in my question, as I see AT&T on the list of carriers that numbers can be ported from.

    Reply
    • Maria from Tello
      Maria from Tello says:

      Hi, James,

      In order to port your number from Mint Mobile to Tello, you’ll need the regular info required: account number, PIN number, your name and address.

      I know that some of our clients got the needed details even by chatting with Mint, so fingers crossed! Thanks!

      Reply
    • Maria from Tello
      Maria from Tello says:

      Nick, as far as I know, you need the regular details: account number, PIN number, name and address. Hope this helps, thanks!

      Reply
  16. Ivan
    Ivan says:

    Hi, I’m bringing my own phone to Tello and I need to port in my number, do I have to activate the SIM card before port in my number? The SIM card came in with a phone number already

    Reply
    • Maria from Tello
      Maria from Tello says:

      Hi, Ivan,

      If the SIM is already in your possession, please go ahead and activate it, following the steps below and then procced with the port-in. Thanks!

      Once your SIM arrives, please follow these steps in order to activate it:
      1. Log in into your online Tello account and go to “My Phone” section.
      2. Confirm your SIM’s delivery by entering the activation code in the field provided (the activation code is printed on the box your SIM arrived in and it’s a 8-9 digit number for GSM SIMs).
      3. After your service is activated, wait 5 minutes and switch your phone OFF.
      4. Remove the old SIM from your Phone (if any) and insert the new SIM from the card you’ve just received.
      5. Follow the on-screen steps (if any) to allow your phone to Activate.
      6. Try to make a call, send an SMS & surf the web, depending on your service settings. If by any chance things do not work please wait 30 minutes and then reboot your phone and try again. If you still need assistance, contact our 24/7 Live Support.

      Reply
  17. Xio
    Xio says:

    I think customers should not only comment when there’s something wrong. I was using AT&T for $100 a month. I switched to Tello and now I’m paying $20. How cool is that?

    Also porting my number to Tello took like 5 minutes.

    Thank you guys!

    Reply
    • Maria from Tello
      Maria from Tello says:

      Thanks, Xio!

      We totally support customers that drop us some love in a comment, anytime!
      So glad that you’re a part of the Tello Family and that the savings look so good for you, happy to help!
      Have a great one, thanks!

      Reply
  18. D.Z.
    D.Z. says:

    Ok so I am going to port in my number from Boost. Once I have my Boost account information, what do I do next? I want to bring my phone for now, then upgrade it in the next month or so. When I go to PORT IN my MY TELLO, it say NOTHING TO SEE HERE FOR NOW and the same for the part that says MY PHONE. How do I commence the porting process? Thanks so much for your help in advance 🙏🏼

    Reply
    • Maria from Tello
      Maria from Tello says:

      D.Z., thanks for writing!

      If you bring your own phone and you already have a GSM SIM from us, simply fill in the port-in form provided while going through the bring your own phone process. If you purchased a SIM from us, then after you receive the package and activate the phone, you need to go to the Port-in section of the My Phone page – that will now be available – and follow the steps.

      If you’re still having issues and need some guidance, please give my colleagues from the Customer Support Team a ring and they’ll sort you out, thanks!

      Reply
    • Maria from Tello
      Maria from Tello says:

      Hello, as far as I know, the process for porting from Speedtalk to Tello is the standard, and here’s what you need:

      -Phone number you want to transfer
      -Account number
      -Port-out PIN/Password
      -First name and last name as listed on the phone bill
      -Your address as listed on the phone bill

      Reply
    • Maria from Tello
      Maria from Tello says:

      Skyler, as long as your number is active, the porting should work just fine. Fingers crossed, thanks!

      Reply
    • Maria from Tello
      Maria from Tello says:

      Hi there Nori!

      You first need to order the SIM and wait for the package to arrive at your address. Once it arrives you can make the switch to GSM. Better said, here are a few steps you need to take:

      1. go to Bring Your Own Phone page and check your phone’s IMEI
      2. if it’s compatible with Tello you’ll be able to order the GSM SIM
      3. wait for the SIM and once you receive it you’ll need to Activate it from your online account – My Tello

      Hope this helps, if not please let us know, oru Customer Support team is here 24/7.

      Reply
    • Maria from Tello
      Maria from Tello says:

      Hi Deanna,
      Absolutely! If you’re still on our old CDMA network, please stay tuned for upcoming communications about moving to GSM in “My account” and via email. The migration to GSM is scheduled in batches, and we’re preparing personalized step-by-step advice for each customer when they become eligible. Thank you!

      Reply
  23. Maria
    Maria says:

    Good morning!
    When checking my phone’s compatibility, I got the following message:
    *GSM compatible: YES. This phone can be used for new line activation or replacement for an existing Tello GSM line.
    *CDMA compatible: NO. This phone can not be used as a replacement for an existing Tello CDMA line.

    Will I be able to use my phone with Tello and to port my current number?

    Thank you!

    Reply
    • Maria from Tello
      Maria from Tello says:

      Hi, Maria,

      This is Maria (couldn’t help it :D). If you get the OK message from us – “GSM compatible: YES. This phone can be used for new-line activation or replacement for an existing Tello GSM line”, you’re all good. When you join Tello, you get a Tello number and later on, when you are ready, you can transfer your own number. Fingers crossed, thanks!

      Reply
  24. Wen
    Wen says:

    Can I get a new number from Tello when I activate the GSM sim, and later port in a number from another provider? Is porting number free?
    Thanks!

    Reply
    • Maria from Tello
      Maria from Tello says:

      Hello, Wen,

      When you join Tello, you can definitely get a Tello number and later on, when you are ready, you can transfer your own number. Hope this helps, thanks!

      Reply
    • Maria from Tello
      Maria from Tello says:

      Hi, David,

      I’m not aware of people needed anything extra to port from Hello Mobile to Tello, so these details should be enough, thanks!

      Phone number you want to move
      Current provider
      Account number
      PIN/Password from current provider
      Your address as listed on the phone bill
      First name and last name as listed on the phone bill

      Should you need any help, please give our Human customer support team a ring and they’ll gladly sort you out!

      Reply
    • Maria from Tello
      Maria from Tello says:

      Hi, Rahul,

      Here’s what they say on their website about finding your account number and port-out PIN needed to transfer your number out:

      “Log-in to your account and go to your Account section to find your Account number and the button to request a Port-Out PIN. If you’re on desktop, please make sure you’re on the “Profile’’ tab. Please note, your PIN won’t be displayed within the account section. You must request it via email or from a Care agent.”

      Hope this helps, thanks!

      Reply
  27. Lynn
    Lynn says:

    Hi, will I be able to port a landline number from Frontier to tello? I called Frontier and they tell me it is ready to be ported out, but still get the message on tello ,This phone number cannot be ported to Tello. Please check the status of the phone number with your current carrier.I can”t get a respose from tello, please help.

    Reply
  28. Anks
    Anks says:

    Hi , I want to know , I have unlocked Iphone and i want to use tello with new number , I want to keep my current number as it is with different carrier i have , i want to use tello as secondary number , no where is mentioned if i buy the plan , i believe i will get the new number also or not , please provide some information about that

    Reply
    • Maria from Tello
      Maria from Tello says:

      Hiya, Anks,

      When you sign up to Tello you can absolutely keep your current phone number. At first, you’ll get a temporary number and there will be no numberless downtime, and then you can port your own number.
      If you need more details or help with anything, please contact our Customer Support team. Thanks!

      Reply
  29. Bill S
    Bill S says:

    I ported my number from Tracfone and it was a little frustrating I tried the steps above and had 2 failed ports. I had to call Tracfone and set up a secure PIN, once that was done the port went right through.

    Reply
  31. Howard
    Howard says:

    The instructions for Red Pocket are wrong. The account # and PIN are not what this article says, and you have to ask Red Pocket customer service for your account # and PIN if you don’t already have them.

    Reply
  32. Jordan
    Jordan says:

    Hi, I’m trying to transfer my number over from Tracfone but it’s saying my pin is incorrect. However here it says it should just be 0000 so I’m not sure what to put other than that.

    Reply
    • Maria from Tello
      Maria from Tello says:

      Jordan,

      If the number transfer failed due to an incorrect pin, you’ll have to contact Tracfone, please, and ask for the port out details.
      There’s nothing we can do here. After you have that sorted out, please try again, thanks!

      Reply
  33. VoIP
    VoIP says:

    VoIP Business provides you with some best quality services of internet telephone that help you to build up your business communication and communicate all over the world without any hurdles. So, just visit the site and book your plan according to your need within no time.

    Reply
    • Maria from Tello
      Maria from Tello says:

      Hello, there,

      In order to port in your phone number to Tello, you will need to have some information from the current carrier that has your number. The numer still needs to be active when starting the transfer. 

      -Phone number you want to move
      -Current provider
      -Account number
      -PIN/Password from the current provider
      -Your address as listed on the phone bill
      -First name and last name as listed on the phone bill

      Please contact your current provider and gather this info. We’ll be waiting, thanks!

      Reply
  36. Nilesh
    Nilesh says:

    I have been trying to port my number from Optimum/Cablevision to Tell. I have tried so many times and called Optimum customer support and received however it keeps getting rejected stating incorrect PIN.

    Reply
    • Maria from Tello
      Maria from Tello says:

      Unfortunately, since the PIn is incorrect, there’s nothing we can do. Please contact your carrier to sort this issue out, thanks!

      Reply
  37. Dustin
    Dustin says:

    Hey Tello person ,
    So I followed your port in steps
    Step 1 activate sim with new number you assign
    Step 2 go to port in form fo on your site and fill in the correct info from my old carrier -and click submit
    …here is something new to you should be aware of with AT&T…so I know the port in request successfully was received by AT&T as I got a text on my old or current phone with them wanting me to acknowledge I am indeed wanting to leave them ..m I replied accordingly and tge message I then received was “thank you sorry you are leaving us. Please tell your new carrier to now resubmit the port request and we will then release “””
    So…. I need your help with this final step .
    Please ensure the port request for the number you see I’m porting In is confirmed. Lastly how will I know when you have successfully completed replacing the new temporary number I activated and replaced it with the number I am porting in? Will I receive a text ? Will I need to power off my old phone and power cycle my new phone ?
    Please resubmit port of needed …once confirmed please activate it replacing my current temp number and please reply on the questions above and once done . Ty you rock !

    Reply
    • Maria from Tello
      Maria from Tello says:

      Hi, Dustin,

      Thanks for choosing Tello! You’re quite the wireless savings’ rockstar yourself!
      I’ve checked with my colleagues and it seems that in the meantime, you ported your number and got the confirmation email from us, as well.
      Please open that and follow the steps listed there for troubleshooting if needed. Thanks!

      Reply
    • Maria from Tello
      Maria from Tello says:

      Jake, of course you can!

      Here are the port in details you need to provide to our Customer Support team are the following:
      –Current number
      –Current provider
      –Account number from current provider
      –PIN/Password from current provider
      –Your address as listed on the phone bill
      –First name and last name as listed on the phone bill.

      A customer provided this info as well: Your Account Number for Total Wireless is your IMEI. Hope it works, fingers crossed!

      Reply
  39. CW
    CW says:

    I think Tmobile PREPAID information needs to be updated. I originally tried to use my phone number (as directed in the above instructions), but it failed. I called Tmobile and was told they migrated the accounts to a new billing system and now they use a unique account number that can be seen when you log into your prepaid account on their website. The number in my account is an eight digit number. I’m still waiting to see if the new port request goes through, but somebody from Tello might want to research this to confirm it is no longer using the phone number like the instructions above say.

    Reply
  40. Emily
    Emily says:

    For ATT, you have to dial *7678 and provide your account pin in order to receive the transfer number pin (to give to Tello for the port in request). When the port out from ATT is successful, your line will automatically be removed from your ATT account (so you don’t have to call to cancel manually).

    Reply
  41. Uzbek Cuisine
    Uzbek Cuisine says:

    Hello. How do I transfer from NumberBarn? How I can the number before I buy service if the number is transferable?

    Reply
    • Maria from Tello
      Maria from Tello says:

      Please shoot us an email with your number and our Customer support team will check this for you. Thanks!

      Reply
    • Maria from Tello
      Maria from Tello says:

      Elizabeth, there are no specific steps you need to take to port out your number from PureTalk to Tello, so the regular info applies and you’ll need:

      -the account number from the current provider
      -PIN number from the current provider
      -Your address as listed on the phone bill
      -First name and last name as listed on the phone bill
      -If the number to port is a landline, the last 4 digits of your Social Security Number

      Reply
  43. Jerry T.
    Jerry T. says:

    Interested in Carrier transfer BUT in Verizon family plan AND account NOT in my name. Is there any hope for me????? Or should I stay with the Verizon plan??????

    Reply
    • Maria from Tello
      Maria from Tello says:

      Jerry, please contact our Customer Support and they’ll guide you on what to do in this situation, thanks!

      Reply
  44. Tony
    Tony says:

    Hi

    Tello’s instructions to port a T-mobile prepaid phone number state to use the 10 digit phone number with a “1” in front, but I see on my T-mobile prepaid account that I have a 9 digit account number very different from my phone number. Which number should I use for porting?

    Also Tello instructions say to use my 4 digit PIN from T-mobile but its a 10 digit PIN so is this a problem?

    Reply
    • Maria from Tello
      Maria from Tello says:

      Tony, thanks for your patience!

      If you have not done so already, you will need to contact your previous carrier to retrieve the following information directly from them:

      – Account number from the previous carrier
      – PIN number from the previous carrier
      – Your address as listed on the phone bill
      – First name and last name as listed on the phone bill
      – If the number to port is a landline, the last 4 digits of your Social Security Number

      Should you need some help, please don’t hesitate to give us a ring, thanks!

      Reply
  45. Carolyn Windmier
    Carolyn Windmier says:

    Having trouble with porting Puretalk number to Tellow. Have corrected my typos. Several times and still no change. Do I try to fill out the Porting form again ??

    Reply
    • Maria from Tello
      Maria from Tello says:

      Carolyn, thanks for reaching out!

      I’ve talked to my Customer Support teammates and they want you to know that they’re working on it and we’ll keep you posted on the matter. Since it’s in progress, you can’t fill it in again.

      Reply
  46. Beth
    Beth says:

    I’m thinking about moving to Tello, but it makes me uneasy that there’s no information available about how to port my number OUT of Tello, if I decide it’s not right for me.

    So, before I port my number in, would you please tell me how I would port it out? Thanks.

    Reply
    • Maria from Tello
      Maria from Tello says:

      Beth, thanks for writing. We understand your concern, but maybe reading what our customers have to say about us would help, please find them here:https://www.trustpilot.com/review/tello.com.
      About your question, please know that when you already have a Tello number, the port out details will be available in the online account. For security reasons, all customers are required to retrieve their porting information (Tello Account Number) directly from their own online account. (this feature is not available in the “My Tello” App).
      -Go to the “My SIM” tab in your online account
      -Scroll down to the “Port Out” section and click “Information”
      -Click on the “Retrieve Tello Account Number” button
      -Provide the required information to see the Tello Account Number.

      Hope this helps, thanks!

      Reply
  49. crabjoe
    crabjoe says:

    I keep a number parked with NumberBarn.

    Anyone have instructions on how to port out a number from them? I do know they offer a port out pin, but that’s all I know.

    Thanks!

    Reply
  50. Erwin Hudelist
    Erwin Hudelist says:

    Hello – Truphone ended its prepaid service and no more customer Servis available. I try to port a number to Till but don’t know the PIN. The security PIN that I have entered in the Truphone system does not work. Any help is appreciated :)

    Reply
  55. Meggie
    Meggie says:

    Currently I’m on TruConnect and want to port my number to Tello, but it’s not on your list above. I have all the information I need to port my number (account number, PIN, etc) but don’t want to purchase a Tello plan if I can’t port my number from TruConnect. Thank you.

    Reply
    • Tello
      Tello says:

      Hi Meggie,

      The article is from 2019, so not all operators are listed there.
      If you have all the info needed, if your phone is Tello compatible and you can port out from TruConnect then you can easily port in to Tello. Follow the steps and you should be fine. If needed, you can always contact our Customer Support team, they are available 24/7.

      Reply
  56. Eric K
    Eric K says:

    I have now ported two numbers that were with two different service providers.

    One number came from Page Plus, which is basically TracFone (now Verizon Wireless). Before porting, I called Page Plus to ensure that they had the correct IMEI and confirmed my account PIN. Transferring was as simple as providing the same information as for a port-out from TracFone. (NOTE: the instructions for sending text messages listed under TracFone DO NOT work, you CANNOT get your PIN this way!)

    The other came from Consumer Cellular. The information for that carrier requires some updating.
    – You MUST call Consumer Cellular and ask for a PORT-OUT PIN to be generated. This is NOT your account PIN.
    – You MUST have an account PIN set up before you can make this request, because you will be asked by Consumer Cellular for your account PIN, and they will not generate a PORT-OUT PIN if you do not have an account PIN. This is a new “security” procedure.

    Reply
  57. Brendan
    Brendan says:

    The instructions for the Magic Jack port out is incorrect. Tello needs the account password, not the PIN. Also the password requirements for Magic Jack is uppercase/lowercase and special characters.

    Reply
    • Tello
      Tello says:

      Please be advised that it depends indeed on the other carrier when it comes to retrieving the correct information.

      When you’re retrieving your information, you need to ask specifically for your PORT OUT information, not the account number and/or PIN, it might be misleading for the other party.

      Therefore, we recommend to ask specifically for the Port Out Information, not just the account number/ port out pin.

      Reply
    • Tello
      Tello says:

      Hi Susan,
      Tello Mobile is a US MVNO, offering 5G/4G LTE coverage only throughout the US. If you wish to use Tello outside the US, you can do it by enabling Wi-Fi Calling. See more details here.

      Reply
  59. VWFeature
    VWFeature says:

    You need to update the info above on Consumer Cellular.

    Consumer Cellular now uses a transfer pin, which needs to be obtained by calling customer service or opening a CHAT.

    Reply
  60. GC
    GC says:

    I just read these threads before I attempted any port over of my US phone number to my newly activated Tello eSIM. I tested the eSIM IMEI number first to confirm it was available to activate. Check! I confirmed my phone number was available to port over. Check! So, I initiated the port over. Before doing so, I called T-Mobile to SPECIFICALLY confirm my account number, my account PIN AND ask for the Port Over PIN number, which T-Mobile gave to me. But right after I initiated the Port Over, I got an email from Tello stating, “Your number transfer to Tello failed. Contact your previous carrier!”, and that I have to contact T-Mobile to find out why it was rejected and then email you all the reason why they rejected it within 2 days. What an extreme hassle. I have done everything Tello asked for so why is this not immediately working?

    Reply
    • Tello
      Tello says:

      Port-ins are typically processed promptly, with any issues being isolated incidents that require coordination with your current carrier and our technical department.

      Challenges often arise from the provider not releasing the number due to reasons like an incorrect PIN or account number.

      For assistance, please contact our Customer Support Team and consider a three-way call with your current carrier’s porting department. We’re here to help streamline the process for you.

      Reply
    • Tello
      Tello says:

      Hi there,

      Please be advised that you will not be disconnected from your current service during the port in. Also, if all the information is correct, the port in process will take less than 10 minutes. Once you submit the request, we’ll put our efforts to trasnfer your number to Tello, in the meantime, your current carrier will provide you with service. Once the number is transferred over, we’ll start providing you with service. Therefore, you will not be without a connection during this process.

      Let us know if there is anything else we can assist you with.
      You can contact our Customer Support Team as well, they are available 24/7.

      Reply
  65. JimV
    JimV says:

    Very easy to port from the Verizon network, easy and fast (the number was released within minutes and active on the new SIM). Luv the cost savings, service is good in my area.

    Reply
  67. Eileen van der Wilk
    Eileen van der Wilk says:

    Hello! As Skype will be ‘retiring’ in May I would like to know if I can port my Skype # to Tello and if so, what info would you need. Thank you in advance. Eileen van der Wilk

    Reply
    • Tello
      Tello says:

      Hi Eileen,

      Great news, you can port your number to Tello!

      Firstly, you need to create a new Tello account and follow the instructions from here.

      The information that you need to provide for porting your number (My Account – Porting) is the following:
      1. Account number (Skype number)
      2. PIN/Password: 0000
      3. Account name (Skype name)
      4. Address

      Please note that Tello is a phone service intended for personal use only. Please consult the Terms & Conditions for more information.
      If you’d like to use Tello from abroad, you can find more information in this blog article.

      Also, if you need any help or guidance along the way, our Customer Service team is available 24/7: https://tello.com/contact

      Reply
      • Kelly
        Kelly says:

        I am trying to port my US Skype number to my new Tello account, but on the form on the Porting page, the form which asks for a billing address only allows a US address but my US Skype number was created in the UK (where I live part of the year) with a UK billing address — how do I get past this so I can port my number? I signed up for Tello account specifically because I thought I’d be able to easily port a US Skype number here.

        Reply
  68. Mark Kenney
    Mark Kenney says:

    Hello, I currently use Skype Phone and gave a US number. I do not see instructions on how to port my Skype Phone number to tello. Skype will discontinue service on April 3 so I am looking for an alternative. Please help….

    Reply
    • Tello
      Tello says:

      Hi Mark,
      Great news, you can port your number to Tello!

      If you’ve already created your Tello account, follow the instructions from here.

      The information that you need to provide for porting your number (My Account – Porting) is the following:
      1. Account number (Skype number)
      2. PIN/Password: 0000
      3. Account name (Skype name)
      4. Address

      Please note that Tello is a phone service intended for personal use only. Please consult the Terms & Conditions for more information.
      If you’d like to use Tello from abroad, you can find more information in this blog article.

      Also, if you need any help or guidance along the way, our Customer Service team is available 24/7: https://tello.com/contact

      Reply
      • Jerry K
        Jerry K says:

        My skype phone number is in the format of +1913XXXXXXX, but when I try to put that into the Tello Port In form in the Account Number box, I get a warning that says “The code must contain only letters or numbers”. So should I include the US country code 01, instead of using +1, or do I just ignore the country code?

        Also I don’t see an “Account Name” entry box in the Tello Port In form. Although you are recommending we put our Skype Name into that box.

        Thanks.

        Reply

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* Not all devices containing the Sprint trademark are eligible; please contact your Tello representative to determine eligibility. Specific restrictions and exclusions apply. Some features of the device may not function properly when activated with Tello. Please ask your Tello representative about any limitations.