What’s your #1 desire when it comes to your mobile carrier?
We’re always wondering: what do customers want from their mobile carriers?
Do they want low rates, do they long for friendly Customer Support agents, or do they simply want a fair service that gives them the chance to pay only for what they use? And since we didn’t want to wonder anymore and live in the dark, we decided to ask our customers a simple, but daring question: “What’s your #1 desire when it comes to mobile carriers?“.
Curiously or not, here are some of their answers:
Edward C.
“No contracts, great customer service, and automatic refund for unused monthly data… if could this be done”Coco C.
“I was looking for a affordable plan that I could personalize and was easy to understand and work, so far it seems I found that here! Thank you!”Dean B.
“Affordable plans. Great customer service. Coverage everywhere. I think WOW where have you been all my life.”Gerry D.
“Unlimited slow data (2G) and no overages…. affordable otherwise”Bobby H.
“With mobile carriers my number one desire is no contract, affordable, and good customer service (which is hard to find if you ask me)”Markus B.
“What it all, like in A L L, comes down to is customer service. If you never need it, well, you hit the bull’s eye; but when you need it, you often can clearly recognize what values a company has, how much they care for your happiness => thus your business.”Lilly C.
“cheap prices for text calls and data (not to play pokemon :p)”Corey T.
“My main desire is only paying for what I use. Hello, Tello!”Al B.
“Pay for what I use and nothing more! (Well, that and good customer service…And good reception…Decent data speeds…That’s all. And affordable hardware.)”Kyle B.
“Picking your own plan!”“Reasonable prices”
“No contracts!”
As you can see, customers wish to receive from their mobile carriers various things that somehow revolve around a few basic principles:
- fairness
- transparency
- equity
- flexibility
- friendliness
Luckily for us, a new mobile carrier in the US, we still have the ability to incorporate their wishes into our services and products. Because we are new and our customer data base has yet to explode, we still have time to listen and care for any individual need. Therefore, many of the desires written by these customers are already a dream come true for Tello customers:
And if you’re still not convinced about what Tello has to offer, check out our video!
Top Notch Customer Service when needed!! No waiting two to three days for an answer!
Thanks a lot Rick, glad you like our service & our CS! We appreciate it!
Michelle,
On behalf of Tello.com
You see I got a Reply in 3 minutes. That is the way it is done!