Stay connected worldwide: Introducing Tello International Roaming
The feature you’ve all been waiting for is here: Say hello to new adventures with Tello International Roaming!
We’ve been listening to your feedback and we couldn’t be more thrilled to announce that International Roaming is up and running on Tello.com. We’re now ready to dive into more details and share with you great tips and tricks on how to use it.
Whether you’re exploring the Asian culture, sipping a cappuccino in Italy, lounging on a hammock in the Caribbean or attending a business meeting in London, our International Roaming will be there with you from now on.
🌍 What is Tello International Roaming?
Tello International Roaming is the latest feature that allows you to stay connected worldwide. You will now be able to make calls, send texts, surf the web or stay active on social media while abroad, all while using your Tello number. Tello International Roaming is now available in 250+ countries and territories and it will be your phone’s virtual passport.
While using roaming, your phone disconnects from your wireless network and joins another network (a local provider, that varies between the countries you’re traveling to) through some agreements between those two.
🌍 How does Tello International Roaming work?
Simply put, Tello International Roaming uses Pay As You Go (PAYG), so make sure that you have a PAYG balance with a minimum credit of $5 to proceed with roaming activation.
Also, please note that the Auto Recharge feature will not be triggered by international roaming usage, to avoid unexpected charges. You can manually recharge your account with Pay As You Go credit whenever necessary.
🌍 How to activate Tello International Roaming?
We, at Tello, like to keep things simple. That’s why activating International Roaming is also a breeze.
As mentioned above, in order to use International Roaming, your Pay as You Go (PAYG) Balance should not drop below $5 at the time you wish to activate this service.
There are two settings under My Tello > My Settings that you need to toggle ON to be able to access the international roaming service. Let’s dive into each, to understand what they do:
🔵 Pay As You Go Data
This allows you to use 4G LTE Data charged from your PAYG balance. This setting applies to both domestic and international Data. Your data usage in the US will be charged firstly from your active plan, then from your PAYG balance if you run out of Data from your plan. While in the US, data from your PAYG balance is charged at 2c/MB. When traveling, your data usage will be charged according to the destination (see rates here).
If you only wish to use minutes and texts while abroad or want to avoid accidentally overusing data abroad, toggle this setting OFF.
🔵 International Roaming
This setting allows you to use your PAYG balance for calls and texts while abroad. Together with the Pay As You Go Data setting ON, it will allow you to use international data as well. Rates for each destination are available here.
You can enable these settings from the Tello website or the My Tello app.
Whenever you arrive in a new country, we’ll send you a welcome notification with the roaming rates in that specific destination.
And speaking of rates, we’ve tried our best to give you competitive rates and transparent pricing, so you can roam with peace of mind. Just search here for your destination and enjoy the great prices!
🌍 What’s the great thing about the PAYG balance?
The great news about the PAYG balance is that you’re never going to lose your credit, even if you haven’t used it all for roaming purposes while traveling. You can also use it to call several international destinations from the States and even for domestic calls, texts and data.
Your PAYG Balance rules stay the same, meaning that the credit will expire after 90 days.
So, here are the three ways that you can use PAYG:
🔵 For International Roaming (From outside the United States)
🔵 For International Calls & Texts (From the United States to other countries)
🔵 For US calls, texts and data (from the United States to the United States)
🌍 Tello International Roaming vs. Using Tello from abroad with Wi-Fi Calling
We know you love the fact that you can use Tello from abroad, with the help of Wi-Fi Calling. We like to call this the Free Roaming option and we love it too! That’s why this option will stay the same. So, rest assured that you can continue to enjoy this free feature seamlessly.
Tello International Roaming comes to the rescue for those who can’t rely on a Wi-Fi network and need to stay connected. We understand that a stable and reliable Wi-Fi network is not always available everywhere you go. That’s where our new International Roaming feature steps in to save the day!
We couldn’t be more excited to roll out this highly anticipated feature, and we want to make sure everyone knows about it! Feel free to share this great news with your Tello friends.
Happy roaming wherever your adventures, business travels or new life chapters take you!
Also, if you have any other questions, check out our Help Center, leave us a comment below or contact our 24/7 Customer Service.
Great new feature!
Just one question, while roaming are incoming calls and SMS free?
Unfortunately, not.
You are charged for both incoming and outgoing calls and SMS.
You can check our rates here. https://tello.com/international_roaming
Please reduce the minimum PAYG purchase. I would like to purchase $5 so that I can use international roaming. $20 is too high and far more than I will use since I am on a monthly plan.
Thank you for your feedback.
We will forward it to the relevant department.
Can you do it more affordable? 50 USD per Gigabyte is quite expensive.
Respectfully, 5c an MB works to 50 USD a GB! Ridiculously expensive!
Can you please eliminate the 90day PAYG credit expiration rule. I would be happy to carry a balance on may PAYG to cover me for international roaming whenever I travel (and top up accordingly), but the 90 day expiration with a $20 minimum makes that rather wasteful.
We appreciate your feedback.
It will be forwarded to the relevant department.
For the moment, international roaming was just launched and there will be no changes in the near future.
Can you also launch a discount roaming package like $5/day for 2gb/day similar to Visible’s global pass? That would control the $50/gb cost if we plan to use more data and provide more revenue to you.
We appreciate your feedback, we will forward it to the relevant department.
For the moment, international roaming was just launched and there will be no changes in the near future.