🧐 Things to know: What is Wi-Fi Calling and why does it matter?
This is not the first time we circle around the subject, but Wi-Fi Calling is a topic that has people itching for an update, here we go again. A rundown on everything you need to know about how Wi-Fi Calling works on Tello Mobile and more, coming right up!
📲 Tello Mobile rolls out Wi-Fi Calling. But first things first: what does Wi-Fi Calling do?
If you’re not sure what Wi-Fi Calling is, why you need it and how it works, you’re not alone.
Wi-Fi Calling connects your calls and texts via a Wi-Fi network instead of using the mobile network. It’s basically a way to get around dead zones and poor coverage by allowing you to place calls over Wi-Fi (the one you have at home or whatever Wi-Fi hotspot you are on at the moment). Or when you travel abroad. If you have a good Wi-Fi connection, you’ll be able to make and receive calls just like you would on our 4G LTE/5G network.
🍬 Wi-Fi Calling has a handful of advantages – no wonder people have strong feelings towards it:
- It helps you connect to a phone call or message function when cellular service is weak → Wi-Fi Calling becomes the natural and much-needed backup if your cell coverage is not reliable or not existent.
- Phone calls are made using your regular phone number → no additional number needed
- It’s easy to set up and once enabled, it works automatically → no need for special hardware or an extra app
- Stay connected anywhere, with the help of nearby active Wi-Fi networks (they come in handy in signal-blocked location, your favorite basement bar or coffee shop, and of course, when traveling outside of the US)
- It saves battery life → if you find yourself in poor cellular coverage areas, but with a decent Wi-Fi signal, Wi-Fi Calling will help save some power juice
- It’s included in your plan → some carriers charge extra for it. That’s not the case for Tello Mobile, but we’ll get there in a minute.
🛎️ Does Wi-Fi Calling work on Tello Mobile?
YES, on both Androids and iPhones.
Bye-bye spotty reception or extra costs when traveling abroad!
When you, a handsome Tello GSM customer, are traveling overseas, you can use Wi-Fi Calling to make or receive calls and send/receive texts, as long as the following conditions are met:
- Your device supports this feature – Wi-Fi Calling is a device-dependent feature. The majority of Tello GSM-compatible phones do, no worries! Remember, you are free to bring your own phone to Tello, provided it’s an unlocked VoLTE compatible model.
- You have enabled Wi-Fi Calling on your device and registered an E911 address in your online account (or through the phone menu) → this is needed in order for emergency services to determine the phone’s location in case an emergency call is placed. It must be accurate and updated if you use Wi-Fi calling from a different address. Taking the time to do this is *literally* a lifesaver.
- The Wi-Fi network and router/equipment you are using allow Wi-Fi Calling – FYI: this is out of our control, guys. Since we have absolutely no way to verify this, it falls entirely in your, er, the customer’s responsibility.
Making sure things go smoothly for our users is essential. Hence, the following note: If you have an iPhone, and you’ve been missing this Wi-Fi Calling feature until now, please know that you’ll need a new generation SIM from us. Once you get your hands on that and provided that your phone has the latest software available, everything should be fine. We’ll provide the new SIM free of charge, read more about it here.
From a billing perspective, Wi-Fi calls are treated exactly like regular ones. They come from your balance.
How to activate Wi-Fi Calling on your Tello phone?
↪ To activate Wi-Fi Calling on iPhones go to Settings → Cellular → Wi-Fi Calling → Toggle on Wi-Fi Calling.
↪ To activate Wi-Fi Calling on Android phones, you’ll generally find Wi-Fi settings under Settings → Networks & Internet → Mobile network → Advanced → Wi-Fi Calling → Toggle on Wi-Fi Calling.
How to ensure you get the best voice quality while calling via Wi-Fi?
↪ Get close to the router. The closer, the better :)
↪ One thing at a time: Wi-Fi should not be simultaneously used for other data-intensive tasks (e.g. simultaneously streaming)
↪ there are apps for measuring the quality of a Wi-Fi connection – like Open Signal
💸 Does Wi-Fi Calling on Tello cost something extra?
No, absolutely not.
Wi-Fi Calling is offered for free and the calls and texts come out of your monthly allowance, as normal.
If you’re using Wi-Fi calling anywhere in the US, making and receiving calls via Wi-Fi costs the same as via the regular cellular network.
You can also use Wi-Fi Calling while abroad, on a local Wi-Fi connection. In this case, you’ll be charged the same as if you were in the US using your regular plan minutes.
Here’s another example for international calls aficionados: if you have a plan with minutes and also Pay as you Go balance, you’ll be charged:
↪ from your minutes’ balance, if you receive any calls (no matter where from) or if you call the US or any of the 60+ included international destinations → basically, you’ll be skipping high international rates altogether!
↪ from Pay as you Go balance if you call international destinations that are not included in your plan, such as Egypt → the tiny rates come out of your Pay as you Go credit allowance.
😟 Are there any downsides to using Wi-Fi Calling?
The call quality is directly impacted by the performance and signal strength of your Wi-Fi Network. At times, if you encounter issues, you may need to temporarily deactivate this feature.
🙌 As you see, Tello treats your Wi-Fi calls as though you were making or answering a regular cellular call in the US. No roaming charges.
Wi-Fi Calling makes a huge difference for people that telecommute, people who live in old buildings where the walls are too thick, there’s too much metal or wiring, in rural areas where the signal is weak, or in any place with lousy coverage.
It’s the perfect feature to rely on when you’ve just arrived at your destination abroad, don’t have an international line, but do have access to the airport’s Wi-Fi.