Friends, the switch to GSM was a no-miss move.
You know by now that our service has gotten some major improvements along with the new network. We’re in the middle of migrating customers to GSM and doing our best to keep things mess-free and stress-free.
We won’t sugarcoat it.
We did encounter some setbacks, but we’re happy to finally announce they’re behind us. For example, if you were missing some features from the Tello service on your Apple phones, we’re here with good news!
↪ Android fans, we love you dearly (and equally! 🤓 ), but you might want to sit this one out. The following article is not for you.
Tello Mobile now has full support for iPhones
Not only were the bugs fixed, but affected customers get a free replacement SIM at their disposal (an email shoutout has been released to all parties in need, so make sure to check your inbox).
👉 Important stuff: We’ve done our due diligence and filtered people that could actually benefit from an improved iPhone experience on Tello. So, if you haven’t received the email with the *exact line* that could use a new SIM, the free replacement SIM will not be available for you.
If you meet the above criteria (email received and all), head over to your online account – My Tello – and follow the steps to order and activate the FREE replacement SIM that will offer all features you were looking for, like:
✅ Group MMS
✅ Wi-Fi Calling
✅ Visual Voicemail
You’ll be able to order one for free and have it brought to your doorstep, with free standard delivery.
Follow these steps in your Tello online account ⇣ ⇣ ⇣
- Go to My SIM tab → you can’t miss it, in your account dashboard, on the left
- Buy Tello SIM → make sure the corresponding line is selected
- Check your shipping address, then finalize the order
- Activate new SIM → once received, activate it in your online account
- Check software → ensure your Apple device has the latest software installed
- Insert new SIM → next, turn your device OFF, then back ON
Enjoy the full VoLTE features the new Tello network has to offer, even on your iPhone device
First of all, if you order a replacement Tello SIM for iPhones, the network will switch to Tello, right off the bat – surprise! We’re excited about that one, too.
VoLTE works without any issues – tried, tested, guaranteed. iPhone-using subscribers can rest assured.
Also, you shouldn’t encounter any problems regarding mobile hotspot, even if the APN field appears to be gone. Tethering comes in handy when there’s no Wi-Fi, right?
Visual Voicemail is on point and Tello Mobile fully supports group MMS on iOS devices, too. Any problems regarding these features are a thing of the past – man, it feels good to say it!
Enabling MMS on your iPhone is easy, and in most cases, it is likely already enabled. MMS = Multimedia Messaging Service and it allows you to send pictures and other media via text, as well as send longer texts, especially to people who don’t have iMessage.
Quick Walk-Through: How to enable MMS on an iPhone
- Open Settings.
- Tap on Messages (halfway down the column that starts with “Passwords & Accounts”).
- Scroll down to the column with the heading “SMS/MMS” and if needed, tap on “MMS Messaging” to turn the toggle green.
Tello Mobile supports Wi-Fi Calling on iOS devices
This is a new entry when it comes to what you get when you sign up to Tello Mobile.
You’ll have the ability to use a Wi-Fi network to make or receive calls and text messages whenever you find yourself in an unpredictable coverage area. All you need to do is connect to the nearest Wi-Fi hotspot and use your Tello phone to call or text over Wi-Fi!
In order to use Wi-Fi Calling, please make sure:
✅ your Tello service is active
✅ you’ve turned ON Wi-Fi Calling for your phone. If you need help with turning ON Wi-Fi Calling, please follow this path: Settings » Networks & Internet » Mobile network » Advanced » Wi-Fi Calling.
If you have any questions or need assistance setting-up these features, our team of customer care human specialists will gladly help you out. 24/7.
Before you ask, yes, all of these features are included by default in every Tello phone plan. For free.
These features are all built-in in your Tello service.
This is just us spreading the good news to help you kick off summer, smarter. Sun’s out, fun’s out, new features’ out too!