For Tello Mobile, GSM is the new normal
Kicking off 2021 with a bang: Starting this January, Tello is enrolling customers into our new GSM network, while keeping our hallmark flexible phone plans and excellent customer service exactly the same. (pinky promise!)
🙌 This good news is for everybody: past, present, and future customers.
Since many of you were eager to see this happen, we are very glad to announce that GSM is now LIVE.
As you might know this from our previous posts, conversations or our social media, transitioning to a GSM network took a bit longer than expected.
Just like all good things in life, right? It was worth the wait since this change comes with improved 4G LTE coverage, faster data speeds, and a super-stable network. So maybe not having 2020’s karma all around this news was actually a good thing after all.
Wait. What? What does that mean?
For Tello Mobile, GSM is the new normal.
This means aligning with the industry trends of next-generation VoLTE. Our challenge was to keep it simple and make the transition as seamless as possible for each and every customer. (no, we were not catching up with some sleep)
Here’s a breakdown of ALL the things you need to know about Tello GSM:
What changes for New Customers that want to join Tello?
How do you know Tello’s a match for you? You have a GSM VoLTE device, you’re into small phone bills and “Savings” is your word of the year. That’s it. That’s the deal.
What should newcomers expect of Tello transitioning to GSM?
🎯 Newbies will be onboarded directly to the new network
🎯 Before porting in to Tello, keep in mind that you’ll have to:
- Check our coverage where you live – https://tello.com/coverage
- Check phone compatibility and enroll your own GSM compatible device, or buy a new one
- Choose the plan best suited for you and place your order on tello.com – our cell phone plans start from $5/month and we’re still crushing the competition with these super affordable rates.
🎯 New customers will need to buy a new Tello branded SIM when they first join, just like before.
- After receiving the SIM, they’ll have to activate the service according to Tello instructions found on our site.
What will the migration look like for Existing Customers?
Ensuring the migration to GSM runs as pain-free as possible for existing customers is top of mind for us. Knowing that we can keep our word on this feels good, we won’t lie. Our social media, blog and newsletter will keep you in the loop regarding the exact timeline and things to consider. Yes, this is a great time to subscribe to our newsletter, just saying.
More details on what to expect as a Tello customer, coming right up. We’ve kept the info as simple as possible, just in case the word “change” makes your heart race by default.
What should existing Tello customers expect of the GSM migration?
🎯 Current customers will begin to migrate from the CDMA network to the new GSM network in the first quarter of early 2021 → not to worry, the existing CDMA network will still be supported until at least June 2021
🎯 The migration to the new network will be done in batches → every existing Telloer will be guided through the process with personalised information, tools and dedicated support
🎯 As soon as they receive the migration prompt via email/app notification, each customer will be able to get the new Tello GSM SIMs for free and change the network while keeping their number and device, if compatible
🎯 Before you enroll in the new network, you’ll need to check that you already have a compatible phone or you need a new one. Customers with phones that are not compatible with the new GSM network will have multiple opportunities to upgrade their phone and change gears
🎯 Also, we recommend that you check the coverage where you live, just to make sure the new network already offers better coverage than the old one.
🎯 Once you receive it, it will be over to you to activate the service on the new network according to our instructions. Billing will not be affected in any way, so the only thing remaining is to wish you a happy restart on the new GSM network.
🎯 For the entire transition period, customers will be able to check coverage under the new network as well as the CDMA network
What a brand new nationwide GSM 4G LTE network actually means?
We’re not just saying “bye-bye” to CDMA and “hi, GSM”.
Our end goal is to offer: more accessible service, faster speed, better coverage for even more people! This will never change. Same goes for our prices. Small rates are here to stay. If these changes are still not that clear for you, take a look at the table below or check out this page for more info: