The migration of Tello CDMA customers to the new GSM network has officially begun. Essentially, every CDMA customer will be eligible for a free service upgrade (yay, victory dance).
What’s going on?
Early this year, Tello Mobile made the switch from the CDMA network to a new GSM network and started enrolling new customers exclusively to GSM.
It was and still is a fantastic learning process with major wins for our customers. Our service is now compatible with more phones, we offer better and continuously improving coverage, and we’ve introduced new features like wifi calling and 5G – at the same super affordable rates.
Amid big changes in the telecom industry and a merger of giants that was finalized last year, Tello aligned itself with overall trends of the wireless future – VoLTE – and made the leap towards GSM.
What do we mean by “The GSM migration has begun”?
While the GSM network was live on our site from January and new customers have enrolled to GSM right off the bat, for existing customers things were different, as the majority have continued service on the CDMA network.
In the meantime, we have carefully prepared their switch to Tello GSM. Our main goal was to ensure that every customer gets the very best transition experience and make the process completely pain-free (🙌 #goals).
That being said, we did bank on people’s understanding and patience, and we have to say, our customers did not fail us. They joined the conversation, sparked up some topics, and helped us improve the process. Cool cool cool cool.
No, the process will not happen magically – we mean automatically. There were a lot of pieces to fit in the GSM puzzle. We divided our customer base into batches to keep things stress-free and we’ve already started migrating people in this way.
🤷 How do the “migration batches” work and what do I, a Tello customer need to do?
Here’s the good part: we’ve divided our entire customer base into batches, according to every line’s particular requirements – compatibility, coverage, device type, etc – so you just need to wait for our cue (and thank us later!).
For example, we know coverage is only going to get better and better (yes, more good news!). We’re keeping this into account since that’s why we are inviting customers in some areas on specific dates so that they get the best possible experience.
Let us say it again: please wait for the sign! 🙏
Once your line is ready to migrate, you will be notified in My account on tello.com and via email. So be on the lookout and *only after seeing the sign*, start the GSM transition, as indicated.
More good news: Your phone number will stay the same. Your phone plan options and billing date won’t be affected.
↪ If you see the prompt in your account that gives you the green light and you already have a compatible device, you’ll need to order a free Tello GSM SIM from us. You’ll not be charged for the new SIM, it’s on us!
↪ In case your device is not a match for the new GSM network, take a look at our selection of phones and see what meets your needs and your budget. Or, here’s a thought: check any other device you might have around the house to see if that one is good to go. If you want more details as to why your phone is not accepted at Tello, check out this article with more info on the matter.
🙋♀️ Do I need to hurry? Will I remain without service?!
There will be plenty of time for you to switch to the new network once getting the official heads up in your account.
So, upon receiving the notification, please proceed to follow the needed steps – strongly recommended (wink, wink). One more time for the people in the back: we’re committed to this process because we want to ensure the very best transition experience for each and every one of you. During this time, Tello will have service on both networks, no worries!
The GSM switch means improved coverage and faster data speeds, all thanks to a more reliable network. Make sure you have all the benefits of the chance by checking how your signal is for your exact zip.
🙋♂️ Can I migrate even if I did not get the notification?
Just like you, we like to be on top of things. Hence our recommendation to wait for the jolly notification and only after receiving it, to proceed with the migration. That’s the only way for us to ensure a smooth process.
👀 I got the notification and ordered a FREE SIM, now what?
When the SIM is delivered to your doorstep, you’ll also get an email that’s jam-packed with instructions and all you need to know about how to activate the service.
Migration will create a port-in from Tello CDMA network to Tello GSM network. Everything is easy and quick, so the entire process usually takes up to 15 minutes.
Once the migration is completed, you will receive a(nother) notification. Make sure you start using your new Tello GSM SIM – yes, everybody needs one – and finish the phone activation steps. All your services are moved to the new SIM. Keep in mind that some of them may need a bit of time to update, like receiving text and MMS, receiving calls.