We were always wondering: what do customers want from their mobile carriers? Do they want low rates, do they long for friendly Customer Support agents, or do they simply want a fair service that gives them the change to pay only for what they use? And since we didn’t want to wonder anymore and hide in the dark, we decided to ask our customers a simple, but daring question: “What’s your #1 desire when it comes to mobile carriers?”.
You may have heard this term before OR know what it is. But for those new to it, it could help you save more on your monthly cell phone bill. To start,
What makes a good service? What makes a company user friendly? What makes a customer turn into a loyal one? There are a million answers to these questions, but most of them usually refer to: transparency, correct pricing, adaptability, loyalty rewards & perks and last, but definitely not least: a good Customer Service team.
Is there any room left for another wireless network in the USA? Tello not only says that there’s room left, but that the market needs it. The customers need an online mobile provider, with a great customer service answering any call in less than 5 seconds, instead of waiting hours in a store. They need a mobile provider that doesn’t charge countless fees…