Top 5 worst Customer Service experiences ever
What makes a good service? What makes a company user friendly? What makes a customer turn into a loyal one? There are a million answers to these questions, but most of them usually refer to:
- correct pricing
- loyalty rewards & perks
- and last, but definitely not least: a good Customer Service team.
There are several ingredients that separate a professional, efficient, and friendly Customer Service team from a deficient one. And in this blog article we’ve decided to focus precisely on those differences you should never experience when talking to a Customer Service representative.
What does Tello do different? We understand customers are the main core of our business, so our Customer Service representative treat them as our most valuable assets. Plus, here are a few other things that separate Tello Customer Service from all the others:
available 24/7 by phone, email, or chat
maximum 10-second waiting time
fluent in English & Spanish (native speaker level)
resolution time under 30 min
friendly & empathetic
willing to go the extra mile
patient and professional
So if you need help to activate your device, if you don’t know how to bring your phone to Tello or simply can’t find the answer to your question in our Help Center…
Hahaha! I feel your pain!!! It really sucks when you call someone who you know is the only one that can help you and turns out they can’t as well. :(
switched to Tello yesterday, my port is in limbo, I have been without service ever since. No service no calls no assistance…..wish i never found tello’s phone number
Dorie, we’re very sorry for the inconvenience. I’ve forwarded your message to our Customer Support and they’ll see into it further. We are really sorry about this connection problem, we have already opened an investigation with our provider Sprint as this seems to be an outage in the area. As soon as we have an update, we will contact you back.
I am close to giving up, folks. My Iphone SE is unlocked. I have used different SIM cards in Italy, Germany, Spain, and every year for 4 months in Jamaica on Digicel, which offers both GSM (?) or CDMA (?). Not in telecommunications, I don’t know the exact 2 systems used throughout the globe.
I’ve never had a problem. Now, I do have a problem. I would like to buy a SIM card to see if your service will work. Entering the IMEI number, it gives me a “may not work”. However, it does work on Digicel (Jamaica) and another carrier in Italy (can’t recall).
Can I not buy a Tello SIM to see if it works? I get the run around from customer service. I just want to try it. Tell me yes or no. If I can not, fine. Just don’t give me long transmissions, please.
Hello, Dr. Priester,
Thanks for reaching out.
We don’t want to woo you with unnecessary details, but just know that CDMA & GSM have to do with how your phone works. To join Tello, only CDMA devices are a match. There no workaround other than checking your IMEI on our site: https://tello.com/bring_your_own_phone. Please call our Customer Service and tell them about the issue, hope it will work out.
My phone is suppost to be working but it’s not. Tello customer service is still out to lunch. What customer service?
Sorry to hear that! You still have to give my colleagues from Customer Support a call to see if they can sort this phone issue out for you, thanks!
tello disconnected 2 of our PAYG phone numbers for our grandparents just this week when there was still funds in their tello account because of some new evil policy change.
Now they cannot call anyone for assistance and if they have an emergency, will NOT be able to reach their doctors, 911 and their caregiver.
We don’t know how they are doing so we have to drive over to see if they are okay. Especially with the pandemic going on and we’re supposed to shelter in place but are now forced to drive.
Anybody know a good personal injury lawyer in Georgia?
Sorry to hear about this experience. Please contact our Customer Support Team to investigate your particular account details, the reason for discontinued service, and possible fixes.