How can I activate my Google Nexus phone?
If you’re reading this it means you took the best decision of 2017. And considering the year has just begun, we can say it’s pretty awesome what you’ve achieved so far!
It means that you joined Tello and brought your phone along. You are one step from saving money on your phone bill and getting the exact minutes, texts & data you actually need. Still, if you’re reading this… it means your Google Nexus phone is not yet active with Tello.
So, your next question is who can help you with this?
3 actions you may need to perform in order to activate your Google Nexus phone:
1. Carrier Reset:
- Disable Wi-Fi and enable data if needed*
- Open the dialer
- Dial *#*#72786#*#* then press Call
The phone will restart and will indicate that it’s activating – this may take up to 5 minutes.
*Some LTE devices can perform a carrier reset over a Wi-Fi connection, but if it doesn’t work for you, enable data, disable Wi-Fi, and follow the steps above again.
2. Profile Update:
Please note: profile updates will reset the Preferred Network Type to Global rather than LTE or 3G. If you have already set these, you will need to reset them.
- Open your device’s Application menu
- Press Settings
- Press More…
- Press Mobile networks or Cellular networks
- Press Carrier settings
- Press Update profile or Update device config
- Once the update is complete, press OK.
3. PRL Update:
- Press the Application icon
- Press Settings
- Press More…
- Press Mobile networks or Cellular networks
- Press Carrier settings
- Press Update PRL
- Once the update is complete, press OK.
If your device does not restart after the PRL update, restart it.
I have a new phone and no sim card. How do I join TELLO?? Are you saying tello works without a sim card??
Hello,
Thanks for getting in touch with us! Tello does require a SIM, because it is a CDMA service. In order to find out if your phone is compatible with our service and to order your SIM, please check the IMEI number on the Bring Your Own Phone page: https://tello.com/bring_your_own_phone. Or you could send the phone’s ESN number to our customer service team and they will check for you.
Thank you!