New features added to the Tello App
Looking for an easier way to manage your account, usage and phone cost?
Tello’s App comes to the rescue with changes that make taking control of your phone plan and spending habits a piece of cake. It’s all at your fingertips!
New Tello App: More than just a design update
The new Tello App is faster and brings all the needed info about your usage in the MORE tab.
Just click that right bottom tab and see the amount of minutes, text and data gigs you have left so far. You can also see your pay as you go balance, of course, in the same place.
A more refined experience of your account, without having to go to any submenu to hunt down the information.
Everything you do on the website, you can do in the app, including choosing a plan and signing up for the service right there. The account dashboard tab lets you cancel and change your existing phone plan. Use the app in the US while connected to the Tello network or over WiFi. When travelling in US or abroad call over WiFi using the same balance. This way you can still carry your phone number anywhere in the world and enjoy the same low costs.
Toggle ON/OFF your Pay as you go 4G LTE data.
Make calls over WiFi directly from the app. Click the dialer tab and add the area code: so +1 and then the 10 digit number for US calls. Remember that you can only make calls on the My Tello App, and not receive any.
How to get started with the Tello App
- Download the “My Tello” app for free – Get the one suitable for your device, Android or iPhone
- Log in with your Tello phone number and Tello.com website password
- Get direct access to your phone contacts
- Start calling over WiFi
- Run the “My Tello” app on multiple devices at once
I just read your info on the Tello App and need clarification on making outgoing phone calls over wi-fi. Are outgoing calls made over wi-fi deducted from my monthly plan minutes? Thanks, Jim S
Hi, James,
Thanks for the question. You can call over WiFi using your account balance and yes, the minutes will be deducted from there.
Have a great one,
Maria
Maria,
Do we have to have pay-as-you-go minutes in order to place international calls via the Tello App?
-Steven
Hi, Steven,
Thanks for the question.
You can totally use our app to make national and international calls using your Pay As You Go balance. Add credit and start calling. Here are our rates: https://tello.com/rates/pay_as_you_go.
Even when you are abroad you can use the app over WiFi to make calls to any country in the world using your Pay As You Go balance or to the US using your Plan balance.
Hope this helps,
Maria
Will tello work when I am roaming internationally.
Will I be able to receive the calls while visiting india
Hello,
While abroad you can use the app over WiFi to make calls to any country in the world using your Pay As You Go balance or to the US using your Plan balance, but no, you can’t receive calls. Hope this helps, thanks a lot!
Can i receive calls on the app?
Hello Irma,
You can use the app over WiFi to make calls to any country in the world using your Pay As You Go balance or to the US using your Plan balance, but no, you cannot receive any calls on it yet. Hope this helps, thanks!
Can I make and receive calls from my normal phone, and can I text through my iMessege app?
Yes, of course, you can! Since you have data in your plan or Wifi available, you’re good to go!
When will the App be able to receive incoming calls and texts? I need those features too. Thanks
Hey John,
Thanks for reaching out. Unfortunately, we don’t have any updates on this at the moment, but promise to keep you posted. Have a great day!
I wanted to confirm what I’ve read about tello plans.
Calling – uses your minute balance no matter what. Say you have 1000 minutes per month and use 200 over wifi you still have 800 minutes remaining for the month. You can make calls over wifi but cannot receive calls over wifi.
Data – uses your data balance per month even on wifi. If you have 1 gb per month and use 200 mb data over wifi, you’re left with 800 mb or has this changed where data is dependent on your usage ONLY if you’re not on wifi?
Can anyone confirm these calling and data questions?
Thanks!
Hi, there, Nate.
Let’s see if can be of some help :). If you’re calling over WiFi, using your device – and not via calling apps like WhatsApp – your minutes will be taken out of your balance. Related to your data usage, if you’re on Wifi, no data is taken out of your balance. Hope this helps, for any more details, feel free to contact our Customer Support Team. Have a great day!