New features added to the Tello App
Looking for an easier way to manage your account, usage and phone cost?
Tello’s App comes to the rescue with changes that make taking control of your phone plan and spending habits a piece of cake. It’s all at your fingertips!
New Tello App: More than just a design update
The new Tello App is faster and brings all the needed info about your usage in the MORE tab.
Just click that right bottom tab and see the amount of minutes, text and data gigs you have left so far. You can also see your pay as you go balance, of course, in the same place.
A more refined experience of your account, without having to go to any submenu to hunt down the information.
Everything you do on the website, you can do in the app, including choosing a plan and signing up for the service right there. The account dashboard tab lets you cancel and change your existing phone plan. Use the app in the US while connected to the Tello network or over WiFi. When travelling in US or abroad call over WiFi using the same balance. This way you can still carry your phone number anywhere in the world and enjoy the same low costs.
Toggle ON/OFF your Pay as you go 4G LTE data.
Make calls over WiFi directly from the app. Click the dialer tab and add the area code: so +1 and then the 10 digit number for US calls. Remember that you can only make calls on the My Tello App, and not receive any.
How to get started with the Tello App
- Download the “My Tello” app for free – Get the one suitable for your device, Android or iPhone
- Log in with your Tello phone number and Tello.com website password
- Get direct access to your phone contacts
- Start calling over WiFi
- Run the “My Tello” app on multiple devices at once
I just read your info on the Tello App and need clarification on making outgoing phone calls over wi-fi. Are outgoing calls made over wi-fi deducted from my monthly plan minutes? Thanks, Jim S
Hi, James,
Thanks for the question. You can call over WiFi using your account balance and yes, the minutes will be deducted from there.
Have a great one,
Maria
Maria,
Do we have to have pay-as-you-go minutes in order to place international calls via the Tello App?
-Steven
Hi, Steven,
Thanks for the question.
You can totally use our app to make national and international calls using your Pay As You Go balance. Add credit and start calling. Here are our rates: https://tello.com/rates/pay_as_you_go.
Even when you are abroad you can use the app over WiFi to make calls to any country in the world using your Pay As You Go balance or to the US using your Plan balance.
Hope this helps,
Maria
But how to receive or at least send texts via the Tello app since you do not offer Roaming??
Hi Neil,
You can only send texts via the My Tello app. While travelling you can send and receive texts, or make calls if you have Wi-Fi Calling active. Here are a few more details on this: https://tello.com/help_center?qid=1163. Please let us know if we can help with anythign else.
Will tello work when I am roaming internationally.
Will I be able to receive the calls while visiting india
Hello,
While abroad you can use the app over WiFi to make calls to any country in the world using your Pay As You Go balance or to the US using your Plan balance, but no, you can’t receive calls. Hope this helps, thanks a lot!
Can i receive calls on the app?
Hello Irma,
You can use the app over WiFi to make calls to any country in the world using your Pay As You Go balance or to the US using your Plan balance, but no, you cannot receive any calls on it yet. Hope this helps, thanks!
Can I make and receive calls from my normal phone, and can I text through my iMessege app?
Yes, of course, you can! Since you have data in your plan or Wifi available, you’re good to go!
When will the App be able to receive incoming calls and texts? I need those features too. Thanks
Hey John,
Thanks for reaching out. Unfortunately, we don’t have any updates on this at the moment, but promise to keep you posted. Have a great day!
I wanted to confirm what I’ve read about tello plans.
Calling – uses your minute balance no matter what. Say you have 1000 minutes per month and use 200 over wifi you still have 800 minutes remaining for the month. You can make calls over wifi but cannot receive calls over wifi.
Data – uses your data balance per month even on wifi. If you have 1 gb per month and use 200 mb data over wifi, you’re left with 800 mb or has this changed where data is dependent on your usage ONLY if you’re not on wifi?
Can anyone confirm these calling and data questions?
Thanks!
Hi, there, Nate.
Let’s see if can be of some help :). If you’re calling over WiFi, using your device – and not via calling apps like WhatsApp – your minutes will be taken out of your balance. Related to your data usage, if you’re on Wifi, no data is taken out of your balance. Hope this helps, for any more details, feel free to contact our Customer Support Team. Have a great day!
Can I receive sms on the app?
I have a video for you: https://www.youtube.com/watch?v=8AC8cUAjNc0 – min 2:36 – hope it has all the info on our app
Everything you do on the website, you can do in the app, including choosing a plan and signing up for the service right there – but SMS will be received on your phone, not in the app. Thanks!
Hi. I know you can make calls from Tello, but how do you send texts? The default messaging app on your phone?
Hi, Olivia,
So sorry this message escaped my radar, very sneaky of him.
Yes, you can send texts from Tello just like you would with any other carrier, with the default messaging on your phone. Please let me know if you need more assistance and I promise to wow you with my speed in answering this time, thanks!
I’m relatively new to cell phone usage; have been on family plan with someone else taking care of everything
1. Can I get a call history on the net? I need a ‘bill’ to track calling
2. Di the gigs not used carry over to the next month?
3. I understand unlimited calling
4. Does unlimited texting also allow me to send a picture with the text without using the gigs?
5. Do you have some kind of app or service where SPAM callers are blocked or can someone log on to your web site and submit SPAM numbers so that no one receives those calls? – I have MORE blocked calls in my iPhone than I have contacts.
Thanks in advance for your answers
Tim
Hi, Tim,
Thanks for the questions, here’s what I have for you:
1. In your Tello account, you can find everything you need from order history (invoices) to activity (meaning call history)
2. Any unused minutes or data will be lost after 30 days when your prepaid plan is automatically renewed. However, they roll over ONLY if you manually renew or change your plan before the end of your current billing cycle and ONLY if the new plan contains the services that you previously had.
For example, the minutes & data of your current plan will roll over if the new plan has minutes & data. However, if you decide to buy data only, the minutes will not rollover.
3. Yes, you can choose a phone plan with unlimited calling if you’d like, just play with our build your own plan as you wish until you’re happy with your choices: https://tello.com/buy/custom_plans
4. I think you’re referring to MMS here, and in order to send pictures, sound or videos via messages, you will need a data plan
5. Maybe this article can help with SPAM callers: https://www.comparitech.com/identity-theft-protection/best-spam-call-blocker-iphone/
Hope my answers shed some light, Tim!
Stay safe,
Maria
If I travel to INDIA, Can i still get SMS on my Mobile and how much does it charge for each SMS ?
Hi Disha,
Unfortunately, we don’t offer Roaming services for now, so you won’t be able to use your mobile while traveling abroad.
You can still make a call or send an SMS through the My Tello app, but you won’t be able to receive calls or messages while traveling there. Hope this help, thank you so much for using Tello.com!
You said two answers above that you can not sms from the Tello App. And now you say that if we are overseas we can sms through the Tello App. I am really confused. What is the real answer here.
Berti, sorry for the confusion, here’s the deal with our app:
– it can be used only to make calls
– when you’re in the US, you can use it while on Wi-Fi or using the data from your plan
– when abroad, you can use it on Wi-Fi only
If you’re abroad, remember that you can use the Wi-Fi calling option and place calls & send texts (maybe this is where the confusion started)
Hope this helps, thanks!
Maria, you now advertise International calling overseas using plan minutes which is great. I want to verify how it works when I am out of the country calling back to the US. Do I call using the app using plan minutes over WIFI now or do I still need a PAYG balance? Are there any additional charges > I assume if I don;t call over WIFI I will be using more data but again are there any extra roaming charges? I totally understand how it works when I am calling internationally from here in the USA, just not if I am physically out of the country making a call back here.
I also assume that I can receive calls when I am out of the country which I could not before when Sprint was the carrier?
Alison,
Sorry for the huge delay in answering.
Yes, you have a great eye, our plans just got an upgrade by adding 60+ free international destinations – YAY. Here’s more on the topic: https://blog.tello.com/news/international-calling-with-tello-mobile/.
If you have an active plan with minutes included, we’ll deduct the number of minutes used to call that specific country from your plan balance. Just like before!
Until now, any Tello phone plan had calls to Canada, Mexico, China, and Romania included and worked exactly like mentioned above. Easy. The only change is that we’ve upgraded the list of international destinations.
When you’re travelling abroad, keep in mind that Tello does not provide roaming. You can call over WiFi using your account balance with our app, My Tello. hope his clears the air, thanks!
Hey do i have to download a app to call someone and is samsung s21 5g compatible with tello
Hello,
The only way to know if your device is compatible is to check it here, please: https://tello.com/bring_your_own_phone.
Once you port your number to Tello, there’s no need for an app, you just need to make regular calls by means of your phone. Thanks!
Hi Maria,
How to delete one, or more records from Tello activity?
Nelu, it’s not possible, sorry!
Your account will keep the records from the past 30 days, after that they’re gone.
Have a great one, thanks!
Hi! I got tello and the app thinking I could use it on wifi while I travel in Mexico. But I’m already in Mexico and I can’t log in to the app, I tried to use the website password but it says:
“Unable to log in. Please try again with your tello number and the one-time password. Request your one-time password via sms or MyAccount on tello.com.”
But I can’t find a place on tello.com to get the one time password for the app. And of course I have no service to receive the SMS.
Dear A.T.,
Our apologies for the difficulties you had using our website and app. I can see you contacted our Customer Support team and you managed to login to our app.
We truly appreciate your collaboration!
For any other inquiries, check out our Help Center at:
https://www.tello.com/help_center.
When travelling abroad how do I receive SMS?
Hi! I used to be a tello customer, I want to be a customer again, but I have this question:
The Tello app supports 3 way calling ? I need to know that
Thanks in advance.
Hi Eduardo,
Sorry to say, but we don’t offer 3 way calling.
i just got a new phone and carrier.i tryied to work with tello but they told me.its on me to buy a new phone. only had for a yr.renderad uselass
Hi David,
Unfortunately, if the warranty is no longer valid, there is really nothing we can do for you.
You are free to bring to Tello any GSM-compatible device, you can easily check its compatibility on our device checker page: https://tello.com/bring_your_own_phone.
Can I use whatsapp with this number
Sure you can!
Could you please clarify – is it possible with Tello to receive SMS (for instance for two factor authentication for banking) while travelling outside of the US?
Hi Jennifer,
Yes, you can receive SMS (including two-factor authentication) but you’d have to be using Wi-Fi Calling.
Since the Tello App does not allow receiving calls, would it be possible to use a different SIP-Client ? Where can I see my Username and Password to enter in a SIP client ?
Thanks Hans
Dear Hans,
Unfortunately, we do not have any possibility to proceed as you said. The App was designed for making calls only and managing the Tello account more easily.
If you want to receive calls while you’re traveling outside the US we recommend you use Wi-Fi Calling. With Wi-Fi Calling you can call, receive calls, send, and receive messages as long as you will be connected to a Wi-Fi network.
We appreciate your understanding!
I am visiting the uk. Can I make a call if I do not have Wi-Fi
Hi Donald,
Unfortunately, in order to make a call from the UK, you will need to activate Wi-Fi Calling and use this option while overseas.