Breaking news: RingPlus customers get 50% OFF when they switch to Tello!
Tello welcomes Ringplus customers with a 50% off deal
Your wish is our command! You asked for a greater discount and here it is: 50% OFF when you join Tello. Switch to Tello and use coupon code RINGPLUS50 when you place your order. The discount applies to any phone plan, for the first month and is valid until further notice.
And it gets even better
“What’s better than a 50% discount?”, you’d probably say. The easy porting process, the no contract and no fees whatsoever policy, the flexibility to Build Your Own Plan. Just take a look:
How to port fromRingPlus to Tello, hassle free
You already made the right decision by switching to Tello, and just like everything else here, porting is easy.
You don’t have to close your account at RingPlus in order to join Tello, but you need the porting out details:
-
- Log in to your RingPlus account.
- Click the phone number you want to port out, then Manage Device
- Your PIN will be the 5 or 6 digit number listed as MSL
Once you’ve got your RingPlus account number, password, name & address (as they are listed on the phone bill), you’re ready to start. The great thing about this? Tello has no porting fee, so no worries here.
-
- Create an account on tello.com
- Go to Bring your own phone section and enter your ESN/IMEI/MEID.
- If your phone uses a SIM, the one from RingPlus works on Tello too, just enter the SIM number and click ‘Check’.
-
- Last porting step: enter your phone number.
If you don’t want to keep you old RingPlus number, you can just get a new one from Tello, and that will go smoother.
The porting in process usually takes about 2 business days, but due to the high volume of port in requests, it may take longer than usual. Please be patient, we are working on making the process as fast as possible. In case you have any question, our Customer Support Team is ready to help you, 24/7.
Glad to have you on board
Finally, you get to the fun part: choosing a phone plan tailored to your needs! Build your own plan by adding minutes, texts & unlimited data, nothing is pre-defined and there are no contracts! Hello, pure freedom & flexibility!!!
We stand by our word: no fees whatsoever, no even when upgrading or downgrading your plans! The amounts you may see extra on our invoice are state taxes that apply to every product; they have nothing to do with service, maintenance or any other fee other carriers may charge and have nothing to do with Tello.
Here is our pledge to you: we are here to stay and promise not to let you down! And we’re keeping our promise, but don’t take our word for it, see what our customers think about us.
Hi,
on tello whether incoming calls and text are charged ?
Hello,
Just like with all US operators, both incoming and outgoing texts & calls are charged with Tello, as well.
Thank you!
I started three ports on Saturday. Can I still get this discount after the fact?
Hello,
Our customer service team will contact you shortly to see what can be done.
Thank you!
I also have initiated the port from Ringplus to Tello on Feb 4. Could you please consider me as well for the promotional offer. Thanks.
Sure, you are now on the list as well. :)
Same here. I ported two numbers, can I get the discount if not for this month, next month?
Hello,
Our customer service team will contact you to see what can be done.
Thank you!
I had 3 lines from RingPlus ported in yesterday, can I apply those coupon on my orders please.
Thank you.
Hello,
Our customer service team will contact you shortly to see what can be done.
Thank you!
I did not port out yet but RP has already deleted my account. How do I find my MSL?
Hello,
Unfortunately we can’t know what happened to your number. It could have been deleted or automatically ported to Ting, since RingPlus apparently sealed a deal with Ting. Please try to contact RingPlus to find out what happened to your account and let us know if there is anything we can help you with.
Thank you and keep in touch!
Hi there, I was one of the early people who left RP as soon as they announced they were closing accounts before Tello gave out the discount code. My number is in the process of being ported out. How can I receive the 50% discount for my first month? Thank you.
Hello,
Our customer service team will contact you shortly to see what can be done.
Thank you!
I have 4 phones to port. The directions say I need the MSL or Pin from RP+ the MSL on my RP+ dashboard is the same for all the numbers. Does the Tello port page ask for this number?
I want to start the process, but I don’t want a detail like this to cause problems.
Also, that MSL number is showing as all zero’s…..does it matter?
Hello,
It’s not a problem if the MSL is the same for all the numbers or if it’s all zeros. In order to port in you’ll need your account number, which is the phone number you want to port in, and the MSL. Please note that with Tello you cannot port multiple numbers in one account. An account can only be for one number, so please create a new account for each of the 4 numbers you want to port.
Thank you!
I ported on the 5th. Is it possible that I can get the 50% discount? Thanks!
Hello,
Our customer service team will contact you shortly to see what can be done.
Thank you!
I assume I wait until the port-out from RingPlus is complete before I configure a plan. How are new Tello customers notified when a port is complete? I’m guessing it would be via email.
Hello,
If you intend to port in to Tello, the best idea would be to configure your plan when you place your porting request. This way, you’ll receive an activation email when the porting is finalized and the order becomes successful.
Thank you!
The porting instructions seemed to imply that one should wait to configure a plan until after the port has gone through; however, I know what I want, so I can build a plan now while I’m waiting on the port. Would that work?
Hello,
When you initiate the porting process, it’s necessary that you also buy a calling product, either a plan or Pay As You Go credit. We can see you safely initiated the port in and bought a plan on Saturday, so we expect your order will become successful today.
Thank you!
I started 2 -ports previously. Can I too get the 50% discount?
Thank You…
Hello,
Our customer service team will contact you shortly to see what can be done.
Thank you!
i signed the 3 month deal with the 50% off…does that mean for the 2nd and 3rd month, the 50% wont apply? What’s the average time to complete the port in now with ringplus members moving over?
Hello,
Plans are charged on a monthly basis, so it’s not possible for customers to buy a 3-month plan. The 50% discount is valid for the first month of use only.
The duration of the port in process depends on RingPlus, so all we can do right now is wait for an answer from them. However, we checked you account and noticed you hadn’t entered your PIN, so unfortunately your porting request will probably fail. In this case, there are 2 options:
1. send us your PIN and once we receive the notification that the porting request failed, we’ll give it to RingPlus
2. we can cancel your request and you can place another one entering the PIN, but this is risky because RingPlus can have you automatically transferred to Ting in the meantime.
Please tell us how we can help.
I emailed tello customer service last night with the pin and name as appeared on the bill. Someone replied back stating “We have received the correct information and we will update your port in request. We will get back to you as soon as updates are available or the port in is completed.”
I hope that will make the port in successful. Thank you for your assistance.
Hi,
I am having trouble switching from ringplus to tello. I entered all the steps, and after entering my SIM number it says “Your phone is currently active with another provider.
You need to port in the number associated with this device in order to use it on Tello”. How do I do that? Thanks, Viviane
Hello,
These are the regular steps that you need to follow in order to port in. It’s no problem if your phone is still active with a different provider. Just enter the phone number you want to port in, this will finalize the porting request. For any other questions or issues, we’re always here.
Thank you!
Phone #1, ported yesterday from R+ and everything went well.
Phone #2, I had make a separate Tello account as instructed, then placed an order with different email, different account, same credit card as phone 1, using 50% off code for pay as you go.
Then 1 min later, it says “order status failed.” I tried to order again, but at the end it says to wait till first order goes through. But 1st order failed, and there is no menu for me to correct the first order or cancel.
Hello,
We checked your account and noticed that your order is Pending. Your porting should be finalized today and when that happens your order should become successful, too. Please let us know if you still encounter issues.
Thank you!
The same request, I ported before 50% offer came. Can I get the discount
Hello,
Our customer service team will contact you shortly to see what can be done.
Thank you!
Hi,
I also joined early from RingPlus and I am hoping to get the discount. Is it too late now? Thanks for your consideration.
Hello,
Our customer service team will contact you shortly to see what can be done.
Thank you!
I have a couple questions!
1. I see a button in my Dashboard that says ‘Pay As You Go 4G LTE Data’. If I turn this ‘Off’ (and click ‘Save’) is Data shut down completely? Or are there other kinds of Data, like 3G/2G/1G, that take over if 4G is turned off?
2. I understand Data is needed to send/receive MMS. What about SMS (text)?
Thank you
Hello,
1. If you turn your Pay As You Go 4G LTE Data off it will shut down your data usage with Pay As You Go credit. You’ll only be able to use the Internet if you buy a data plan.
2. You don’t need data to send/receive SMS.
Thank you!
I hope everyone else’s port has gone more smoothly than mine. I submitted my port in request on 5 February and my number still hasn’t ported. On 8 February, Ringplus terminated my service (presumably because they ported-out my number). It is now 12 February and I still have no service from Tello. Can someone from Tello confirm that Ringplus did port out my phone number? I would hate to think that I have waited all this time, only to find that my number did not port to Tello at all. My Tello order number is 104567.
Hello,
The porting request that you asked us to cancel resulted in an error from Sprint, that’s why the order is still pending. The only thing we can do is remove it, but unfortunately your number is not active any longer, as it was expired by Sprint. What you can do is start a new “Bring your own phone” request with us but without entering your former number. You will receive a new phone number when your service becomes active with Tello.
Thank you!
Kept checking Tello dashboard over the weekend (it kept saying “Port in Process”). This morning when I checked, it initially said “port failed”; RingPlus dashboard showed “expired” and no active phones there, so I assumed the account had been migrated to Ting over the weekend. Got error message when I tried activating on Ting (so I could port out from there); left comment on one of their blog posts about the RingPlus-to-Ting migration. Finally checked email again; saw both email response from Ting and “PORT SUCCESSFUL” message from Tello! Got “coupon expired” message when I tried to use that “$10 off paygo” coupon this morning (rats!), so just paid for $5 worth of paygo instead (I hardly ever text, so that’s all I anticipate needing). Finally was able to log into My Tello app on phone (installed a few days ago). Will charge phone today, then bring on short road trip this afternoon to confirm that it’s working on Tello. Assuming that works, I should be good to go now!
“Got ‘coupon expired’ message when I tried to use that “$10 off paygo” coupon this morning.”
That $10 PAY AS YOU GO coupon does not expire until February 20th, so it should work fine ?
Hello,
The coupon is only valid for first orders, so since Catherine A. McClarey had already placed a plan order using the 50% off coupon, the Pay As You Go coupon couldn’t be applied.
Thank you!
Questions: 1.How long is the 50% offer being offered? 2. Will you offer something similar if I port from Ting or Google Voice in a month or two? 3. Can I get a new number based on my location? Thank You
Hello,
1. The offer is available until February 22nd.
2. Unfortunately, we don’t know right now what offers we’ll have in 1-2 months. But if we do have one, we’ll definitely announce it in an article here.
3. Yes, if you choose to activate your phone with Tello and to get a new number, your number will be attributed based on your location.
Thank you!
10 days after port in from RingPlus, my number is still not working. I emailed customer service 31 times and no response. I am self troubleshooting why my phone is not working for 10 days after port in. I think the problem is the SIM attached to this phone/number is not compatible. I will change the phone and sim now but I cannot proceed because it says “I need to wait to process the failed phone swap” the failed ORDER No. 114961. In order for me to proceed swapping phone/sim, PLEASE DELETE ORDER NO. 114961. I changing the phone and sim. I am getting this “Please wait for your previous order to be processed before placing a new one.”(Order No. 114961). Please delete the failed previous order so that I could proceed in changing phone and sim. If no one will help me. I will try Tello blog site so that they will respond and notice me.
I already ported out my number to Twigby because nobody can help me from Tello. Please don’t let me port out this another number. I am self troubleshooting the issues, but nobody is helping me. I can’t proceed because I keep on getting “Please wait for your previous order to be processed before placing a new one.”(Order No. 114961).
Please don’t brag. I am not getting great customer service.
_________________________________________________
“Contact us anytime
Not to brag, but we have a great Customer Service team”
Hello,
Unfortunately, your port in was not finalised correctly and our customer service team are in touch with Sprint to get this sorted out. They are putting in their best effort to solve this issue as soon as possible, but it is out of our hands for the moment. We will finalise your port in so that you can use the service in the shortest time possible. You will then be able to change the device in your account. We apologize for any inconvenience!
Your Tello team
Hello, I was a customer of Ring Plus, so when they told us to port our numbers, or else we would lose our number i quickly ported to Tello. Can i still receive the 50 percent promotion?, Even though i have already started a plan?
Hello,
Our customer service team will contact you shortly to see what can be done.
Thank you!
Hi. Does 50% coupon apply to pay as you go initial top up? Or only monthly plan? Thank You!
Hello,
The 50% coupon only applies for the first month of using a plan.
Thank you!
Hi.
R+ user’s here (former). I panic and joined Ting right away after the R+ announcement (both of my R+ lines), afraid that I could lose my number. Can I still port my numbers from Ting to Tello?
Hello,
Sure, you can always port to Tello from any provider. We’ll be waiting for your porting request. :)
Your Tello team