International calls to Canada & Mexico are on us!
Hello, Bonjour, Hola!
Starting October you can say hello with Tello in any language you want and greet your friends from Canada and Mexico at no extra costs. Calls to Canada & Mexico are now included in the plan balance, or better said the amount of minutes you select as part of your national plan can also be used for international calls to Canada & Mexico.
So either you call your work colleagues and invite them over for pizza or you call your aunt in Mexico, or your cousin in Canada… it’s all the same to Tello and to your plan! 5 minutes to call US are the same as 5 minutes to call Canada or Mexico!
Too good to be true?! No such thing! Plus, here are a few other things that come TRUE when you join Tello!
Do I need to pay extra for calls to Canada & Mexico?
No way, Jose! You don’t pay anything extra. There are no extra costs, hidden fees or added charges when you make an international call to Canada or Mexico.
If you have a plan with minutes included, then you’re free to use all your minutes to US, Canada or Mexico. It’s all up to you! Just remember to dial the number in international format:
- Mexico: 011-52-xxxx-xxxx
- Canada: 1-xxx-xxxxx-xxx
If I make a call to Canada or Mexico will I see it in my call history?
Sure thing! You will be able to check all your calls, texts or data sessions once you log in to your online account.
You can also keep track of your balance by using our free app – My Tello – available to download from the one and only: your online account.
Will I get the same plan benefits as before?
Of course, nothing changes for you, except the fact that you get one extra benefit! Once you have a plan with minutes:
- you can upgrade/downgrade it anytime
- you can reconfigure it anytime
- you are not tied to a contract
- you don’t need to renew your plan, it’s renewed automatically every 30 days.
What price plan coveres calls to mexico?
Hello,
Every Tello plan includes minutes to Mexico. If you have an active prepaid plan with talk included, we’ll deduct the number of minutes used to call Mexico, Canada and China from your phone plan balance. Hope this helps, thanks!
Can i make calls to mexico from usa to mexico
Does tello have reception in mexico
Or can i make calls from mexico to the usa with tello
How much does the mexico plan cost
You can call Mexico with the minutes included in any prepaid plan you choose.
While in Mexico, you can use Pay As You Go – available for both international calls and texts. Unfortunately, we do not offer roaming services or national roaming at this time. However, while you are abroad you can call over WiFi using your account balance with our app, My Tello. The app is available to download and install for free on your Android or iOS device. Thanks!
Can i call to mexico using the unlimited call and text plans
Yes, Francisco, you can. Enjoy!
Hi! What happens if I stay for few months in Canada or Mexico, can I use the sim and the bundle like when I’m in US? Does the roaming works? Do I have to activate roaming or not? I’m traveling. Thank you 🦋
Hi Love!
Sorry to let you know but we don’t offer Roaming.
The only option to use Tello service while abroad is through Wi-Fi Calling which means you will be able to make/receive calls and texts only while connected to a Wi-Fi network.
If you need more details on how Wi-Fi Calling works please read our blog article: Everything you need to know about Wi-Fi Calling.
Hope this helps ;)
Does this apply to landlines as well as cell phone lines?
Hi, Melissa,
Yes, landlines & mobiles included, depending on the destination – please see the list of free countries that are built-in in any Tello phone plan, here: https://tello.com/free-international-countries. Thanks!